Arabella of Red Oak Senior Living

We have been living here at this facility in Red Oak for 2 years, we live in a 2 bedroom 2 bath apartment on the back side upstairs in a corner apt. we love our apartment, it is comfortable and nice. We have not had but a small amount of maintenance problems. We love our neighbors and friends that live here. Over all it is a good somewhat safe place to live. We pay a lot of money to live here. There has been some issues with safety and security of the facility. The maintenance people have a garage door that I and others have reported left open at least 7 times and I know 2 other times and we have closed it on our own so the hall door would be secure. Every year we have a problem with them getting the pool open for the summer season. (May 1) This year they have let the pool turn green and now who knows when it will open. The food in the dining room is a hit or a miss and the service is terrible most of the time. We have complained at the what they call town hall meetings but the chef always says he is working on it. These are some examples of what we have to deal with, fish not cooked enough, hamburgers raw on the inside, orange chicken that the chicken was raw on the inside, ribs that was raw and so tough you could not cut them with a knife. The waitresses seem not to know what is going on or what they have or don’t have. If you order a hamburger they do not bring anything to go on it, usually it is just meat and bread. You order a baked potatoe with butter and sour cream you never get the sour cream, and if you do it is 20 minutes latter. They stay so confused that they do not know who they have waites on and who they have not. They need a better way of serving the people, for example assigned table rows by each waitress. When we complain to the waitresses they seem to shun us and still not wait on us. I am sorry but there has to be some positive changes. If they cannot be a part of the solution then maybe they are part of the problem.

We had a wonderful experience , and I would recommend this facility to anyone who can afford it. The food is awesome.

Lauren NEVER returns calls. Has been reported to state! She need is rude, has zero patient compassion. I reported her to state after she hasn't made it a priority. My sister had cameras installed and they didn't know!!!!!! WOW please check on your family members. The independent senior living does not get the same treatment as the ones with level 2 or memory care. I was recently hired to do an do an audit of meds!!! GO see your loved one or via chat don't take the word of the management.

Each day is a new experience at Arabella! There is joy, laughter, and connection and I love connecting with our residents everyday!

Fatima is such a loving, caring person. The facility is top knock for our aging family members