Arbor House Assisted Living & Memory Care Horseshoe Bay

Our family had an extremely disappointing experience. What began as concerns about a vulnerable resident’s care turned into months of unanswered questions, frustration, and a lack of transparency. Families deserve honest communication, accountability, and confidence that their loved ones’ well-being comes first. Unfortunately, that was not our experience. I also encourage families to request all available records from Texas HHSC or the facility itself, as the online inspection history alone may not provide the full context of an investigation or its findings.

My loved one has been in their care since right after the change in ownership. They are very good about notification and discussion of issues and the staff really cares. They have gone above and beyond with medication and including family members in events and conversations to help smooth things as they progress. It always smells and looks nice, and the setting makes it feel like a hill country getaway.

I only leave reviews when I feel strongly that other families should be informed, and after my family’s experience with the memory care side of this facility, I believe people considering any assisted living or memory care placement should understand how important it is to independently review state records and complaint investigations before placing a loved one. Most families do not realize that an active license status or surface level online information does not necessarily provide the full picture of a facility’s history, complaint investigations, corrective actions, or oversight…