Arbor House Assisted Living and Memory Care

While it is impossible to be perfect with that type of care and services. They do an amazing job. We picked them because of the appearance, cleanliness, willingness to accommodate, and location for us.

This place suits her because there are no stairs or elevators. Flat exterior for easy walking and use of her walker. It has a nice little patio. Her place looks over a little courtyard. Most of her neighbors are respectful of her privacy.

My loved one was previously a resident at Arbor House of Marble Falls and the overall experience was terrible. This facility had lots of staff, way more than my loved one's previous facility did. However, when I visited, it seemed always, that my loved one was in his room. He was a talker and a people person his whole life, but everything time I visited him there he was in his room, even if they were having music time (he loved music) or games, celebrations, he was in his room. I'm not one to complain (mostly because I know they work hard and have difficult stuff to do so I felt awkward doing that), but I should have said something. Instead, I just went up more and spent more time with him, even though we were spending closer to $6,000 per month for his care!

I would definitely recommend the facility. Our final decision to go with Arbor House included feedback from neighbors who had family that stayed there and from friends who currently lived there. The food is very good and a la' carte approach to services makes the approach more affordable. The staff are very caring people and the facilities are very nice (clean and well laid out).

I had to go check on my Father-in-law today after his home health nurse alerted me of the conditions she found him in yesterday. He was sitting in in wheelchair in a filthy shirt and only his underwear. Today I found feces in his wastebasket with exam gloves so had to be left there by a staff member (pictures taken). He was sound asleep sitting in his wheelchair in the BATHROOM. He had wounds on his legs (finally healed with home health) from allowing him to sit in his wheelchair ALL day and not insisting he laydown and elevate them as per his doctors orders. Legs were swollen today so it won't be long before he'll develop more sores. Laundry hadn't been done this week because he was in isolation from Covid. What? I'm a nurse and we don't not do laundry because someone has a virus! He didn't have any clean washcloths or towels. I've lost trust that they will care for my Father-in-law and maintain his dignity and keep him safe. Find somewhere else if your loved one needs actual help.