Arbrook Plaza

My sister was in this facility and I definitely would NOT recommend it to anyone! She ended up staying there because of surgery after a fall and was completely bedridden. The room she was assigned to was dirty! I am sure it was cleaned occasionally but not often. I would stay in the room with her for at least 5 hours at every visit and no nurses/aids came in to check on her the entire time I was there except to bring her meals. She also acted like she was afraid to be there. She is now deceased and my heart is broken. Just wanted people to know if you have a loved one that goes into Hospice care at Arbrook, check on them often. The other people that left 1 as a rating on their reviews were all correct. I would give them a zero if I could. I do have to say that there were probably 2 aids/nurses that seemed kind, but most didn't act like they cared about any of the patients. I don't know who governs these facilities but they need to check them more often for the patients sake.

I arrived at Arbrook on 4/25/2026 and I was introduced to the staff that would be tajing care of me. Everyone has been extremely nice. All questions have been answered, communication has been great. I have enjoyed my stay. Everyone has been kind to me including the patients. Therapy has been very good and helping me get stronger. Nursing team explains everything nicely. It has been FANTASTIC.

She was sent to ER after being there for 2 wks. She had dehydration/kidney failure/ low oxygen and she hadn't been checked in 4 hrs. Also the case manager was sooo into helping and was even saying if we took her home too early they would call Adult protective services but the second she went to ER she ignored my brother and spent 2 seconds letting him know she is gone so she is done. And floors were sticky. SO Not happy!

To: Arbrook Plaza Staff, Management and Ownership From: Rodger and Norma St John (Current Residents) We were asked to submit a personal statement regarding our experience at Arbrook and this note summarizes our response. We have been in residence just short of a year and are most happy to report as follows: 1. Accommodations - absolutely excellent. The correct room size and space appropriate for seniors who require complete simplicity. 2. Medical - personal daily attendance and prescriptions always on time with strict adherence to cleanliness. 3. Housekeeping - complete daily accountability. 4. Activities - generally very good although we are quite reserved in such matters. 5. Physical Therapy - very limited involvement thus far but appears quite good. 6. Staff Interaction - superior in all respects. The individual care (dressing, showers, wheelchair conveyance, eating assistance, etc.) ALLWAYS delivered with the utmost of LOVE. The keyword here is LOVE and for thar we are so very grateful. Thank you. Rodger and Norma St John

"Our family had such a positive experience with Arbrook Plaza. My dad was there for physical therapy, and we were so impressed with the care he received. The physical therapy team is truly top-notch. They were incredibly encouraging and worked with him every single day. We felt like they genuinely cared about his recovery, and the results speak for themselves. The nurses were attentive, and everyone seemed to be on the same page with his care plan. The facility itself was clean, and my dad even commented on how good the food was. We are so happy with the progress he made, and we would absolutely recommend Arbrook Plaza for anyone needing rehab."