Avir at Grapevine

If you received this as a choice from Baylor Scott With stop. Go with someone else unless your plan is for your loved one to be in long term care only. There is no checking or initial nesting with Poas, guardians, or family members. There is no phone directory or guidelines for laundry and all laundry and undergarment’s is considered communal regardless of names are them or additional measures are taken from administration should the family want to do her own laundry. Those of us who have brought it up fall on deaf ears and the majority of our time is spent navigating accusations and excuses. You will want to buy a new wardrobe and keep the receipts to which you will have them lost or stolen per the few caregivers who visit. their social worker failed to do a proper check in It took six days and check in included no documentation of what to bring, how much, how they protect her property, she spelled the patients name wrong, told me she was going to change my moms health insurance to which I told her no, and to “bring clothes she likes”, which were then stolen because not marked with their name. They put a sign that her poa does laundry. More clothes were stolen. Her poa put up an additional sign and supplied a bag that specifically stated where to put the named clothes and they are passed out to patrons from her closet instead. Excuse is we should write the name multiple times. Much insubordination with the patrons and their checkbooks gouged. I have to hire staff to work with their staff. Social worker refuses to set up consultations with director of nursing so ensure you get a number from the front desk. The director of nursing was able to take preventative actions and collaborate on accuracy of meds since there is no check in process. Director of nursing was so appreciative and thanking. Though it happened 7 days after the patient arrived. I count my lucky stars that the receptionist quickly transferred me to him.

Rachel at Avir of Grapevine is absolutely wonderful to work with! From the very first interaction, Rachel was warm, professional, and truly caring. You can tell she has a genuine heart for seniors and their families — she takes the time to listen, answer questions, and make sure everyone feels comfortable and supported during what can often be a stressful transition. Her communication is excellent, her follow-through is on point, and she goes above and beyond to make sure residents receive the best possible care and experience. It’s rare to find someone who combines compassion with such strong professionalism, and Rachel does it effortlessly. If you’re looking for someone who truly cares and will treat your loved one like family, Rachel is the person you want by your side. Highly recommend!