Dining
Meal preparation and service
Round Rock, TX
Assisted Living and Skilled Nursing in Round Rock. Confirm current services and availability directly with the community.
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Meal preparation and service
Garden
Fitness programs
Housekeeping and linen services
Community operated transportation
Community-sponsored activities
12-16 hour nursing
Nursing and rehabilitation services for people who need a higher level of care.
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When the call button is pressed or emergency lever in the bathroom is pulled, no response for 30-45 minutes. The physical therapy and occupational therapy nurses are amazing. The care for everything else needs a lot of improvement.
I wish I could give a better review, but unfortunately our experience was disappointing due to a lack of attentive care from the care team. When families place a loved one in a facility, they are putting a tremendous amount of trust in the staff to provide timely and appropriate care. In our case, that trust was repeatedly challenged. One of the most concerning issues involved a suspected urinary tract infection (UTI). Our family requested that a UTI test be performed, yet the concern went unaddressed for more than five days…. During that time, there was no communication or sense of urgency…
I wish I could give a better review, but unfortunately our experience was disappointing due to a lack of attentive care from the care team. When families place a loved one in a facility, they are putting a tremendous amount of trust in the staff to provide timely and appropriate care. In our case, that trust was repeatedly challenged. One of the most concerning issues involved a suspected urinary tract infection (UTI). Our family requested that a UTI test be performed, yet the concern went unaddressed for more than five days…. During that time, there was no communication or sense of urgency from the staff. Had our family member been discharged as scheduled, she would have left the facility with the infection still unaddressed, potentially leading to much more serious health complications… The delays in care, lack of follow-through, and poor responsiveness created unnecessary stress and anxiety for our entire family. Like always, there were some staff members who were kind and helpful, but when assessing the overall level of attentiveness and care, it was not what we expected or what our loved one deserved. I hope this feedback is taken seriously so that future residents and families receive the level of care, communication, and attention they should be able to rely on.
We were very disappointed with the lack of care my mom received the 3 days she was there. Staffing issues and fighting among workers as to whose responsibility was what made for an even disappointing stay. The response time to get help was disappointing as well. We are so glad we got my mom out and into a facility that truly cares about their residence. From the nurses, to the CNA’s, to the med aides everyone has been so welcoming and it makes me feel good to know when I leave at night she is safe and taken care of.
Only gave 1 star so I could leave a review. This place is HORRIBLE!!! My girlfriend is here and no one has been in to see her in 18 hours. She has not had a shower in 2 weeks she has repeatedly asked for one and was brushed off... she is diabetic and they bring her a lunch tray with someone else's name on it and they tried to serve her Fries, Hushpuppies and thats all. Yep thats a great meal for a diabetic!!! Disgraceful. Calling state!
The staff from Bel Air at Teri Vista Nursing Facility truly provide outstanding service. From the moment you walk in your greeted with a heart warming smile by Miss Tina or Ashley Ubias! Tru is an excellent patient care giver, she’s absolutely a gift from God, especially when considering how well she cares for the patients she works with. Tru demonstrates professionalism, efficiency, and compassion in the work she does. It’s clear she and a few more of the patient care givers care about the people they serve, and that level of dedication does not go unnoticed.
Nurse Katy is cheerful considerate and always has a smile on her face. I would recommend this place to everybody I love her smile and energy Amanda caretaker is so sweet kind attentive and thoughtful I love her personality Physical therapy mark manager is very efficient thoughtful and considerate he does a great job getting us rehab
This place is a hidden gem!
New administrator is making a huge impact! Great facility with great care. I would highly recommend this place to anyone that needs rehab services