Big Spring Center for Skilled Care

I am writing this review to warn other families, because trusting this nursing home with my mother was something I deeply regret. My mother required a great deal of hands-on care, and she simply did not receive the care she needed. Watching someone you love be neglected when they are completely dependent on others is heartbreaking. Staff were often unprofessional and dismissive, and when we raised concerns, they were not taken seriously. There was a painful lack of communication with our family—we were left in the dark, questions went unanswered, and important information was not shared with us. It felt like we constantly had to fight just to get basic care and attention for my mother. What we experienced went beyond occasional mistakes. The care was inadequate, and the repeated issues felt like neglect. If your loved one requires a lot of help, close monitoring, or compassionate, attentive care, please do not trust this facility. Families place their loved ones in nursing homes expecting dignity, safety, and transparency, and that trust was not honored here. I strongly urge others to consider different options.