Braeswood Estates Senior Living

Such a wonderful experience. You can feel the love of the staff!

I feel a sense of peace when I come into this building. Amazing leaders, well trained staff, and an amazing chef. Im so thankful to have found this assisted living.

This is a beautiful community that not provides excellent care but goes over and beyond to assist their residents. I have a family friend that lives here and loves everything this community has to offer. I can see the huge difference this has made in her family knowing she is safe, secured and getting excellent quality care. I would recommend this community over and over again, you’ll love it!

There are so many issues to address beginning with poor leadership - My sister WAS there for 6 years (only because of financial constraints) and the relentless turn over of staff from executive directors, clinical managers and resident assistants is shameful. We have experienced theft/loss of personal items (dentures, quilts, valuable Christmas items) - with facility stating "no liability clause over and over). There is resident neglect which has been reported to the State MANY times. We have needed to involve omsbudsman. This facility is rarely 50% capacity because they cannot properly take care of residents.

Part 2: Our mother’s neurologist later reviewed the medication list she had been receiving and stated that our mother was essentially being drugged. Once she was transferred to a new residence, physicians immediately discontinued one medication because it caused severe shaking and inability to feed herself. Within days, her speech returned, she became more alert, began feeding herself again, and no longer required incontinence products. On January 15, we were suddenly informed of a “wound” near our mother’s tailbone—just days before her planned move out. Two days later, urgent care confirmed it was a Stage 4 pressure ulcer. When my sister brought her to urgent care, staff questioned us in a way that made it feel as though we might be reported for neglect, based on the severity of the injury. After being evaluated by a wound doctor at her new residence, she was sent directly to the emergency room, where she required surgical debridement and IV antibiotics and remains hospitalized. Two days before surgery, our mother’s surgeon personally called me at 7:00 PM. She stated that she has never performed this operation on a patient who can walk and that this level of wound is typically seen only in patients who are fully disabled and non-ambulatory. I could hear deep concern in her voice. Since her move out of Braeswood approximately two weeks ago (1/19/2026), even with nearly one of those weeks spent hospitalized for surgery and recovery, our mother has regained her speech, visibly gained weight, and can smile again. She lost the ability to speak, smile, and show expression during her five months at Braeswood. After just one day at her new community, with simple prompting and assistance to the restroom, she did not require Depends. It is also important to note that during holiday visits with our family prior to her move, she did not have accidents while staying with us. Photos uploaded with this review show: • Christmas and my son’s birthday – significant weight loss, expressionless face, and visible decline • Hospital recovery following surgery caused by neglect – visible weight gain in her face and return of facial expression This wound did not develop overnight. Stage 4 pressure injuries occur from prolonged, unaddressed pressure and lack of proper repositioning, hygiene, nutrition, and monitoring. When confronted with our concerns, the Nursing Director stated she has “52 residents and can’t have eyes and ears on all of them.” The Executive Director was dismissive when asked about basic care concerns such as unwashed clothing and lack of hygiene. During a family event, instead of addressing resident care, the Executive Director spent nearly an hour presenting a slideshow about himself and his personal life while families sat visibly distressed about their loved ones’ decline. I was advised to wait before posting a review. However, I could not morally remain silent while other families may be considering placing their loved ones here. We are handling our mother’s specific case in the manner we believe is appropriate on her behalf. No family should discover catastrophic neglect only after their loved one is critically injured. Please do your due diligence before placing anyone you love here.