Broadmoor Medical Lodge

I thought i actually found a place that would help me , but as usual ,soon as i mentioned Medicaid i received excuses why they could not accept my dad . Same old song not interested helping someone more interested in the money only . very disappointing

. BEWARE of what looks good and sounds good! Ensure that you have love ones who are able to visit often to ensure your loved one is eating, getting their medication and getting their physical therapy, etc. PLEASE take lots of notes, videos and pictures. Lord forbid if you need copies of the medical records they will be incomplete and will not tell the full account of events and conversations. BEWARE!!!!!

It’s gonna be a long post and I hope you read! Never in a million years would I have thought I’d be rehabilitating at a nursing home at the age of 27 but here we are. The facility is really nice and very clean doesn’t smell when you walk through the door. The lobby was very clean with nice furniture. A pond to sit by and enjoy and an outdoor gazebo with a putting green nice flowers to look at and a nice area to just sit and take in the breeze and sunshine. From beginning to end starting with Rachel the admission director she was very nice and very attentive going above and beyond the scope of her job duties making sure you are comfortable and having everything you need. Walking into the ready room with a welcome bag of goodies and a folder with information. The new administrator James was very nice making it a point to meet you and make sure things are going smoothly. From the department managers to the floor nurses and Cnas I couldn’t say anything bad. Being a cna myself, the cnas here were very attentive. Rounding when they first come in just to check on you to taking your trash out every shift. Never did they have an attitude or seem like they didn’t wanna be here. Every one of them were on top of it and very nice. Being young and used to being independent and loosing most of my independence, They made me feel comfortable letting them care for me. Never did they make it feel awkward or make me feel bad for asking for help. The therapy department was wonderful always checking in and they had great attitudes and made you feel welcome and did great at getting me back going quickly. All in all the place and the people made me feel at home and at peace while I stayed. I thank all the staff for being so supportive and attentive during my time at your facility!

I recently visited with James, who took over earlier this year as the new Administrator at Broadmoor. His energy, concern for finding the best staff and passion for quality patient care were impressive. From the fresh-baked cookies at the front desk to the clean facility and caring staff, I could tell that Broadmoor is continually improving and they prioritize a compassionate patient experience and outcomes. I would be very comfortable referring my mom to Broadmoor for any rehab or long-term care needs.

My mom went for a few respite days here. Overall the experience was good. On the last day there were some issues, however the staff were very attentive and the issue was dealt with professionally and promptly. Everyone was welcoming and very nice and the facility was very clean