Brookdale Memorial Oaks

I moved my brother here from Florida because I was appalled at his situation there which included his assisted living facility. Even the mover noticed the positive difference at Brookdale Memorial Oaks! There were still some issues but not so terrible. Now Brookdale Memorial has a new wonderful executive director and wonderful head med/health supervisor. Many of the old staff are gone and and the best ones remain. The med staff and care givers are great as is the kitchen manager and activity director. My brother is finally getting the correct diet. I highly recommend this place for you or your loved ones. I feel all of the above people are in positions that God has gifted them to be in.

I am so absolutely blown away by the horrid staff here. We moved my grandmother moved here from Brookdale Memorial City in early August. She fell a week and a half in and broke her hip. She continually said there was ‘water on the floor’ and that’s why she fell. We will never know. She had hip surgery then was moved to an inpatient rehab facility. She was moved back to Brookdale Memorial Oaks on a Friday evening and then passed away suddenly 2.5 days later. I’m still confused as to why and how she died. Brookdale Memorial Oaks closed her room off (due to bed bugs 🤢) we weren’t allowed to access her belongings until today, 10/30. She passed away on 10/13. When we went today and entered the room, the staff had left everything covered in pesticide. My grandmothers food from her last meal was still on the nightstand (over 2 weeks old). We asked for assistance for cleaning the mess on the room. We found plastic gloves and a man we spoke to for help said, “Well at least you found some gloves.” The nurses and a gentleman named Austin who was previously at Brookdale Memorial City with my grandmother were very kind. The upper management and the sales people are completely horrible. I’m absolutely disgusted by this company and their treatment of this situation.