Brookdale Oakwell

Having visited at least 10 different facilities, we choose Oakwell as it is the best one and after being there for over a year, we are so glad we made this decision.

Although my mom's care here is 100 times better than her previous facility [community removed] there have been some growing issues with lack of communication when reaching out to administrators (Wellness Director), no one answers the phone after hours or on the weekends on a regular basis, and the wait times after my mom presses her pendant have increased exponentially since she moved in and my mom is on the highest care possible that Brookdale offers.

Brookdale was absolutely wonderful to both my wife and me! All 5's! You weren't there so you don't know how good these people are. Each of these individual folks whether they be the nurse or an aid or the housekeeper or the cook or even the guy that runs the place. Each and every one of them treated my wife not just with dignity and respect, but you could tell that they actually cared. Plus they cared for me. One day I had hurt myself on the way in And I had a bad cut on my arm and the nurse took her time and her effort and she cleaned my wound and fixed it all up just like as if she was my own daughter. This is the kind of a place that there is not enough good to say about it. After my wife had passed, they still called and still ask how I was doing.

I do not recommend this place. They were always understaffed. They promised to fix shelves, backed up sink, and issues with roach's and ants that were never resolved after multiple requests. Understaffing resulted in lack of timely check ins with our family when requested. Most of the staff was very kind and gentle and there was one occasion when an employee was very rough with my father in law in front is my mother in law. He was non verbal and grunting from discomfort and despite requests from my mother in law for the woman to stop bc it was hurting him it was never addressed. Dirty dishes were left for multiple days and the refrigerator that was provided did not keep the food cool causing the food to go bad quickly.

I visited many facilities in the area to make sure I picked the right one for my dad. The sales team really knew how to pitch it! To make the family feel comfortable and confident that the team had your loved one’s best interests at heart. The food looked good, activities were well thought out, and great accommodations! The best part was that there was plenty of staff to monitor and assist the residents. There was nursing staff was 24/7…SOLD!! I move my dad in and get him all settled. I say good bye and watch him walk down the hall to go to dinner. I get a FRANTIC call a hour and half later from the med tech saying my dad fell face first into a wall and is bleeding profusely and that the EMTs are on their way to transport to the hospital. The med tech was so under qualified to handle the situation because she was panicked. The EMT had to call me asking for his medical history because of all the blood. The facility had not yet processed all of my dad’s medical records into their system so they had nothing to give the EMTs. My dad was diagnosed with having a brain bleed and ended up DYING. The director blamed my dad, the Alzheimer’s patient for hitting his head, trying to leave the floor. Fun fact: my dad was lying one floor for over 10 minutes before anyone found him. There was only one aide and one med tech for the ENTIRE facility. Fun fact: the facility lied about what time they give out sleeping medications and what time they put residents to bed. I could go on and on about the neglect, carelessness and stupidity about this facility and it’s management but it won’t change the fact that people will still put their loved ones in this serveral billion dollar profited company. Do your research, reach out to hospice specialists about other options before sending your loved one to an early grave.