Brookdale Stonebridge Ranch

I moved my mother out of Brookdale Senior Living in early Dec. She lived there for 10 months. It was a recurring financial nightmare for me. They wanted to raise the cost of her care about every 2 months. Most of the time they backed down when I pushed back. The last three months I received outragious invoices from them. Each month Derald Powell, the director, said it was an error & he would take care of it. Mom has been moved out for a month & it's still not resolved. They auto drafted my mother's bank acct today for monies not owed. I contacted my bank & stopped the pymt. My mom was also left in her room & was only taken out for her meals. Many of the staff didn't know how to pronounce mom's name correctly after 10 months. There is also a lot of staff turnover. She's much happier at her new assisted living & spends her days in the common area visiting with other residents. I strongly advise you to avoid Brookdale!

It is with deep concern and disappointment that I write this review. My family entrusted this facility with the care of my mother, expecting professionalism, compassion, and respect. Unfortunately, our experience has been far from that standard. Despite multiple requests that staff refrain from wearing cologne and perfume—due to my mother’s documented respiratory issues—these accommodations have not been honored. Instead, the issue has been repeatedly disregarded. When we attempted to address this directly with staff, we were met with impatience, defensiveness, and a notable decline in the quality of care. The consistent lack of communication, empathy, and accountability across the team is unacceptable and has had a direct impact on my mother’s well-being. These are not minor oversights—they represent a disregard for basic patient rights and reasonable medical accommodations. I strongly urge management to investigate these concerns and take immediate corrective action to ensure ADA-compliant care practices, improved staff training, and a culture of empathy and responsiveness. We are hopeful this review serves as a prompt for meaningful change—not only for our family, but for others who deserve dignified and respectful treatment.