Cibolo Creek

My dad is doing rehab at Cibolo Creek in Boerne. I've been there and I've seen it. He's been there for a little bit now, and they're great. The physical therapists really are helping my dad, and he's actually improving. They communicate with me every day. I get to see his physical therapy going on. I'm there watching them and they're really great. They communicate very well. The rooms are really nice and they're very clean. The only thing I don't like is they make you wear the PPE that's very uncomfortable and hot. That's the only thing I don't like. The cleaning lady comes in once a day to clean this room and his bathroom, so it's very clean. It's like a home but it's a hospital kind of homey feel. I don't know how to explain it. It feels comfortable to go into, but it still feels kind of hospital-like in some sense. The staff is very nice and communicates well. If I have questions, they're there, and they answer my questions, especially the caseworkers there. She called me today because I was upset about something that had come up, and she called me and reassured me. It's amazing that if you are worried about something, they answer it. They try to fix everything, so I'm very happy so far. He doesn't like the food, but my dad doesn't like healthy food. The food they have is healthy, so he needs to just get used to eating healthy food.

I placed my mom at Cibolo Creek and it was a truly amazing experience. The staff treated her like family from day one. They went above and beyond to ensure she was comfortable and well cared for at all times. The nurses were fabulous and kept me informed of her progress. They kept her doctor updated on her progress and even scheduled an appointment with her doctor at the time of discharge. She loved the food and the facility is nearly spotless. We only spent a few weeks at the facility but all of the staff addressed me by name and greeted me on each visit. Her therapy team was amazing and nurses were exceptional. I highly recommend this place!

Cibolo creek is a great facility. My loved one was here for a couple weeks of therapy and enjoyed it very much. The staff was very friendly and more than willing to help with anything. The process was very smooth from admission to when it was time to go home.

My mom stayed at Cibolo Creek nursing home for a brief period while we were waiting for a community to open up. The caretakers and the staff were pretty good. They were friendly. The nursing staff was not friendly to my mom. Often times when I would go visit I would see residents unattended or be sleeping in the hallways. My mom would tell me when I came to visit that it was depressing to her.

I am the spouse of a patient at the rehab center. They are severely understaffed and my husband has had to lie in his own urine more than once because there was no one willing or able to assist him. They primarily have contract workers, not staff, with the facility. I didn't realize that when he arrived there was neither a Director of the Facility nor was there a Director of Therapy, When he first got there he went five days without a shower until I asked about the shower schedule. He had a pressure wound and the RN on duty refused to assist him to the bathroom and told him to "just go in his diaper". There have been a number of occasions where my husband has had to sit on the toilet while waiting for someone to help him. get off. I have never seen or spoken to the medical director and I spent most of the month of October at the facility. He was lying in own urine today for about four hours because no one would come help him. He is on blood thinner medication and they are not monitoring it properly per the hematologist and cardiologist we saw outside the facility. As a matter of fact, the cardiologist suggested that we find a new place for him to go. . I am trying to get him out of there as quickly as possible before he develops another blood clot that kills him. I am not asking the staff for any special treatment; I am merely asking them to do their job in taking care of my husband. Don't let the "shiny floors" and "clean smell" deceive you.