Coronado at Stone Oak

I would like to submit a formal complaint regarding the way the administrator communicated with me. Her attitude was arrogant, aggressive, and disrespectful. Instead of listening to me, asking questions about the patient, and trying to understand the situation, she spoke to me in an authoritarian and unprofessional manner. My husband has only been at this facility for two days, since Saturday night. If the facility’s rules do not allow a family member to sleep on an air mattress in the room because the space must remain clear, we understand and are willing to comply. However, this could have been explained politely and respectfully, without speaking to us in a hostile manner. I would also like to clarify that my husband did not refuse therapy at any time. He is taking a muscle relaxant that makes him feel relaxed, sleepy, and drowsy. The situation should have been verified and discussed with us before anyone stated that he had refused therapy. As his family, we expect the staff to listen, ask the appropriate questions, and confirm the facts before reaching conclusions. We are going through a difficult situation and deserve to be treated with dignity, respect, and compassion. I do not consider it acceptable for an administrator to communicate with me in an aggressive or disrespectful manner. I respectfully request that this incident be reviewed and that, moving forward, any concerns regarding my husband, his treatment, or the facility’s rules be communicated to us clearly, professionally, and respectfully.

I was admitted into Coronado July 29, 2026. I picked this facility off of the reviews I seen, so now I will share my experience as I am still here hoping to go home soon. Housekeeping gets a 10+ these ladies do an awesome job at keeping the facility clean, their personalities when speaking and very respectful. Physical therapy gets a 10+ as well they give genuine care when working with me, they don’t push me to do no more then I can do. Always showing me the best way to do things to strengthen me. The day nurses are ok but their is one who stands out Francesca hopefully I got it right, she has a very good personality and Spirit.So I give them a 9/10 CNA they are ok I am not going to pick on them because I am a CNA as well and I know the struggle is real and they do the best they can. My only concern is not answering the call lights in a timely manner and coming to check on pts more. They are in and out but I also realize they sometime have a heavy load out of all I give them a 9/10. Now the kitchen and the food they all go and bad food I just wish the food was hot when we get it, everyone can not get out of bed or stand up to reach the microwave but over all they get a 5/10 only because I never got my food on time and they had to be reminded I needed my plate, when receiving it. It was cold. Now my over all opinion being here is a great experience I just wish at night they would close the doors so I don’t have to hear the TV from another room. nor do I want to hear someone yelling at times or the nurse or CNA talking or closing drawers. Every one I met at Admission or the next day was Awesome, very polite and respectful. So over all I would recommend Coronado to family and friends and I give Coronado @ Stone Oak a 10, keep up the good work….. To All

If I could give negative stars the amount would be endless. The staff are horrible and I would not leave a loved one in their care. They allowed an open wound to go from a dime size to a open wound size that can fit a grown mans fist. They allowed sores to develop around ankles due to refusing/failing to wash my loved ones feet, leaving the hospital socks on for two months straight. When asked to have our loved one transferred to a chair for fresh air, we were told by the nurse on duty, "no" but then changed her answer to: "we can but he is going to stay in that chair, I am not putting him back in bed."