Cypress Assisted Living

Cypress assisted living was a blessing for me and my stepmom at a time when we lost my Dad, whom was her caregiver! The owners and all staff have been caring, sympathetic and kind! I am very thankful for them!

Nellie is amazing. She's very responsive and will make you feel comfortable having your loved one at one of her homes. The caregivers make you feel like family when you come to visit. They are very kind to my mom. Homecooked meals everyday are a plus. Everything is very clean. I definitely recommend CAL.

Excellent staff and facility!

Nellie and Denis run the best buildings and programs in Cypress. Their care teams are unmatched; in work ethic, heart, attentiveness and overall commitment to excellent care. It has been a pleasure to work along side these teams and see their magic in action. If you or your loved one find yourself in need of extra help, care or love look no further! You won’t find better care or owners than at Cypress Assisted Livings!

Honestly if I could give 0 starts I would. My mom was stuck in the hospital before Memorial Day, we needed to find a hospice home quick so she wouldn’t be stuck over the long weekend. I looked at some of the reviews and pulled the trigger. I had a meeting with ‘Nellie’ that was the last time I really heard from her. We had many issues throughout our week and a half of my mom staying there. It is documented through the hospice company that we chose that Cypress Assisted Living overmedicated my mom for 2 night in a row. I facetime her every night and she looked like a zombie, slurring her words and fell asleep hanging over the bed. She had a small bed sore near her tailbone, she was left for 3-4 hours at a time in a soiled diaper. There was one night, one of the first or second that the ‘caregivers’ gave her a bell to ring, she rang the bell over 20 times. Mind you, this was at 9pm, they didn’t come back to check on her until 3AM. She could have fallen or could have had a medical complication and those ‘caregivers’ wouldn’t have known. My specific issues are with a caregiver named Ana. The home is filled with patients that can’t speak, my mom would ask questions and they would ignore her. They would force drugs down her throat and wouldn’t explain or tell her what she was taking. Ana told my mom that she needed to take a sleeping pill by 7:00pm, my poor mother agreed to do so in exchange for Ana to change her diaper more frequently. It makes me absolutely SICK to think about. If you are considering this home, RUN. Do not take your loved one here. I’m sorry that I had to expose my mom to this awful place. My aunt came to visit and witnessed the caregivers physically pushing residents back down in their wheel chairs with force. I asked for all medication when we had the ambulance transfer my mom to another facility, Cypress Assisted Living kept some of her pain pills. They didn’t give me all of her meds. We signed a monthly contract and had to pay a 2k ‘community fee’ plus the monthly fee and we have not been refunded one cent. We were there for less than 2 weeks. I had to send an email to break the months contract, there was no call, email or any response since we’ve been gone. Hope this helps someone in the future make a better decision for their loved one, this facility is not it.