Deer Creek Senior Living

This past Friday, Independence day, my aunt had spoke to the staff to setup a grill to bbq outside. One of the staff members had brought in their grill, but Mr. Joe, the person in charge, told them not to set it up. My aunt had already spent over $60 to purchased the bbq ribs, two apple pies and other food for the event that she wasn't able eat. In short, the ribs had to be put in the oven without proper preparation and it ended up being under cooked and uneatable. The rest of the food, no one seems to know where it went. So my aunt wasn't able to eat what she purchased and no one has said anything to her about it. This is just one of the many on going issues that is happening at this facility. I just found out that they, Deer Creek Assistant living, will be imposing a $5 fee per meal, if the residents don't or are unable to eat in the dining room. This is outrageous!

My mom died in this facilty her first night there. Because of this tragic circumstance a refund is due because of her death. I have dealt with so much hardship with trying to legally obtain her refund that was paid by both myself and my mom. Not only has this matter become frustrating but it has added to the grief a family can face when the issues are not closed.

I took a tour at Deer Creek Assisted Living today in Desoto, TX. The facility was very nice, I met with the Director Landon and he was so fun and helpful. Dad is not quite ready to move but when he is ready, Deer Creek will be his new home.

The staff here was very caring, but there was a lot of turn over. Unfortunately, they were unresponsive to my mother if she used the pull cords in her room to request help. The food service was sorely lacking. The food was inadequate, and they didn't pay attention to her likes, dislikes, and nutritional needs. I once spoke to management about this and food service greatly improved, but only temporarily. They also did not keep on top of her medications. For example, after she returned to Deer Creek after a hospitalization, I went to the pharmacy and took her new meds to Deer Creek right away. I also gave Deer Creek them her discharge orders which included her new medications. Almost a week later she was still not being given her new meds because the "person who checks those in has been out". I ended up moving my mom to another assisted living community. I regret having placed her in Deer Creek. My understanding is they are under new management so maybe things have improved. But my mother's experience there was not good. I wish I had moved her out sooner.

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