Discovery Village at Dominion

We had a wonderful experience working with Angela. She is so patient and kind. She went above and beyond to help us with my uncle's move. She is a treasure! Steve was also helpful during the lease signing process. Thank you, both!

Discovery Village Dominion has been a godsend for us a few years ago when we moved mom and dad and they were kind and helpful last year as mom passed. They helped dad move into a one bedroom all the people are so friendly especially Kathy who has been like a family member. We highly recommend Discovery Village to anyone who is in this season of life.

When my father was diagnosed with Lewy body dementia, I chose a facility that appeared to have everything — beautiful common areas, attentive sales staff, every amenity you could ask for. I've since learned that those things don't tell you much about the quality of daily care. During his time there, my father had multiple falls. On one occasion, he was on the floor for over an hour before anyone came — two overnight caregivers were on break at the same time, leaving more than thirty residents unattended. When we brought concerns to administration, we were largely brushed aside. After the contract is signed, family voices tend to carry less weight. Mark Shaffer, the director of sales and operations, was a particular source of frustration. Prior to signing, he was engaged and available. Afterward, requests for meetings were routinely dismissed and concerns went unaddressed. If you work with him, pay attention to how accessible he is once you're a current resident's family — not just a prospective one. There were also serious safety concerns involving my father's wife. An investigation was conducted, and while no formal findings were made, the facility did restrict her from being alone with him — an acknowledgment that something was wrong. Despite this, my father was ultimately asked to leave. We were not notified of his relocation until after it had already happened. If you're researching care options for someone you love, a few things worth looking into before you decide: • Overnight staffing ratios — ask for specifics, not generalities • How incidents and falls are documented and communicated to family • Who to contact when something goes wrong, and how responsive they are • Whether unannounced visits are permitted • Conversations with families of current residents, not just staff A facility's appearance and marketing materials reflect what they want you to see. The quality of care is found in the details — and those are worth taking the time to uncover before you sign anything.

Wonderful community. I am so glad I get to be a part of it!

From the moment I walked in, the staff and residents were welcoming and genuinely caring. Angela and Kathy went above and beyond to help me with this process.