Skilled Nursing
Nursing and rehabilitation services for people who need a higher level of care.
Learn moreFive Points Nursing and Rehab of DeSoto
3.6 (79 reviews)DeSoto, TX
Skilled Nursing in DeSoto. Confirm current services and availability directly with the community.
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Five Points Nursing and Rehab of DeSoto is a senior living community in DeSoto, Texas. Contact the community to learn about its care options, services and availability.
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Resident & family reviews
3.6 · 79 reviewsI have been here with my family member since 430pm today, when I walked in my family member was talking to a CNA letting her know that she needed changing, it's now 616pm still waiting to be changed, but now the excuse is the trays are coming out and can't do patient care while the trays are out, which is understandable, but she have been wanting since I got here. Nice building but bad service SAD 😢 Soon as I hit the send button for this review the same CNA came in to change her even though the trays was out and she had to change her whole bed because it had been so long she had wet…
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I have been here with my family member since 430pm today, when I walked in my family member was talking to a CNA letting her know that she needed changing, it's now 616pm still waiting to be changed, but now the excuse is the trays are coming out and can't do patient care while the trays are out, which is understandable, but she have been wanting since I got here. Nice building but bad service SAD 😢 Soon as I hit the send button for this review the same CNA came in to change her even though the trays was out and she had to change her whole bed because it had been so long she had wet everything.
Our team at Branches DAllas/Hickory Trail Hospital has truly enjoyed partnering with Five Points Nursing & Rehab of DeSoto. Every visit has been a wonderful experience! Candice is an EXEPTIONAL Activity Director who goes above and beyond to make sure the residents are engaged, entertained, and well cared for. Her passion for serving others shines through in everything she does, and it's clear how much the residents enjoy her. The nursing staff is ALWAYS welcoming, professional, and caring. They greet everyone with a smile and consistently provide compassionate care while creating a positive…
Read full review
Our team at Branches DAllas/Hickory Trail Hospital has truly enjoyed partnering with Five Points Nursing & Rehab of DeSoto. Every visit has been a wonderful experience! Candice is an EXEPTIONAL Activity Director who goes above and beyond to make sure the residents are engaged, entertained, and well cared for. Her passion for serving others shines through in everything she does, and it's clear how much the residents enjoy her. The nursing staff is ALWAYS welcoming, professional, and caring. They greet everyone with a smile and consistently provide compassionate care while creating a positive environment for the residents. The facility is clean, well- maintained, and the residents always appear active, involved, and genuinely happy.
This facility asks for payment in advance and agrees to pay any days that you do not use. However, when your loved one passes away and they owe you money they do not repay you. The facility has owed us approximately $7000 for over 90 days now and says the "check is in the mail." Now they will not answer the phone and there is no ability to leave a voicemail. Do NOT pay money to this facility!
More recent reviews
It's a beautiful place.
My mom is NEVER clean, majority of the staff is rude and unprofessional. When you question them about the care of your family member they become defensive and combative.
My wife Suarez was under Five Points care in Desoto Tx and they were very professional and caring staff. I am very grateful to all the staff for providing the best care. I highly recommend Five Points in Desoto to anyone who is looking for a place to care for their love one.
The building is beautiful. Unfortunately, the care is awful. They are short staffed all of the time. There are a few good people but most can careless. We have someone with my mom most of the time because don'tchange them frequently and feed them. Tray are just left sitting when you can't feed your self. We couldn't make it during the ice storm, when I made there my mom was soaked and had a open sore. No one there had noticed it. The would not return the nurses calls for orders over the weekend.
The hR lady Elizabeth from cooperate is very unprofessional..She was supposed to be filing out a form for me and NEVER did...claims she never got formm..When I told her that I was cc on the email she looked stupid...Very unprofessional