Focused Care at Burnet Bay

The staff is very nice ,fast, and prompt. Good leadership and good trainees. Great people that are willing to help you. I miss all

The staff truly cares for their residents at Focused Care at Burnet Bay. They go above and beyond to ensure that their residents feel at home and are in a safe environment with proper care.

Great food, great staff

I placed my loved one in this facility and regretted it instantly. He has been in other skilled nursing facilities and this one was the absolute worst. I chose it due to their close proximity to my home. In the end that was its only good thing because it allowed us to attend to him properly. The staff were inattentive to patients. One gentleman would scream for help because no one answered the call lights Another lady was yelling for help and no one came so I had to help both residents. My loved has left side weakness and needed assistance to go to the bathroom. He would hit the call light but no one would come. Since I lived close, he would call and we would go to the facility to take him to the restroom. It is only when one of us showed up then someone would come to the room with the ‘Oh, I was just on my way to answer his call lights.’ I know this place would be horrible on my loved one’s first morning, when his bed was soaked even though I specifically ask that a condom catheter be used so he would not have to get off the bed at night since he had surgery on his leg. Micah, the nurse, told me that they did not have that type of catheter even after I mention it was placed on him at this facility the night before. I had to get the D.O.N., Pheadra, who quickly located one and gave it to Micah. My loved one developed bedsore because he was left with urine soaked diapers for hours. The food: they never provided a diabetic meal, the food was tough and most times unappetizing so we would bring in breakfast, lunch and dinner. No one ever answers the phone especially after 3. There are so many other alarming things that happened while my loved one was there. There are a few good employees but the bad outweighs the good and I would not recommend this place to anyone. ***Update: The owner, in the message below, asked to be contacted to address my experience, but just like most of my experiences calling Burnet Bay....no answer.

This is my second stay here. I enjoy this place. The people are good to me