Focused Care at Pasadena

Focused Care is a good place to come and do rehab. I am currently a resident here receiving rehab here and it has been great. All the employees are friendly and they are taking good care of me. The building is clean and doesn't smell. Everyone has great customer service. I would recommend this facility.

We chose this facility based on a friend’s recommendation that the care was excellent. Unfortunately, that was not our experience. I arrived with my mother at the scheduled time provided by the hospital social worker. Upon arrival, she was not given the welcome kit until the next day. That same night, she did not receive her nighttime medication because the facility said they didn’t have it. The staff was aware she would be arriving that evening, so this was very concerning. The Director of Nursing later told me there was a miscommunication between the hospital, the facility, and myself regarding her medication, but regardless, my mother went without it. During the night, when she needed assistance to use the restroom, response times were so slow that she attempted to get out of bed on her own. This was extremely unsafe, especially since she had recently undergone heart surgery and was in a skilled nursing facility specifically for support and care. She could have easily injured herself. The next day, she was not served lunch while other patients received their meals. Later that night, she became sick and threw up. She called for help using both the bathroom call system and the call button by her bed, but no one responded. She had to yell and go into the hallway to get assistance. A nurse returning from break was the one who finally helped her, and even she questioned why the nurses at the station had not responded. If I could give this facility zero stars, I would. If you care about your loved one’s safety and proper care, I would not recommend bringing them here.

Focused Care Pasadena does the tough job well. Though there is some staff turnover, they do their best in a tough industry to provide good care to their residents. Nichole in the business office is simply THE BEST! She holds the place together and is worth gold!!!

My mother has been in this facility for several years. I have nothing but praise for the staff and overall quality of care that she receives. Nichole in particular has been so helpful on several occasions and unlike many people in today’s world she always does exactly what she promises. I am so impressed with her as she has always been so helpful when I had questions or problems that needed attention. I hope she will always be there to help us through when we need help.

My experience at Focus Care at Pasadena has been wonderful. The staff and everyone has been very helpful and nurturing. The care they took of my husband was great. I recommend Focused Care to anyone. The patients are treated with respect and dignity. Hats off to everyone at Focused Care at Pasadena