Friendship Haven - Friendswood

Words can't even describe how horrible this place is. If you truly care about your loved one, do not bring them here. The towels, sheets, and other linens are not cleaned properly. I've seen what appeared to be blood stains, feces stains, and urine stains on items that were supposed to be clean. The food is terrible and looks like residents are being fed the bare minimum. The facility is severely understaffed. There is no reason a resident should have to wait 30 minutes to an hour after pressing the call button just to get help. The reports of residents being left sitting in feces and urine matched what I observed. The building is extremely dirty, and there are roaches throughout the facility. You can also look at other reviews online, including Yelp, and you'll see similar concerns. My family member also has chronic pain and is under the care of her own pain management specialist, who prescribed her medication for a reason. It was extremely concerning that her pain medication appeared to be reduced despite her established treatment plan. Why is a facility pharmacist trying to override or second-guess the treatment plan created by her pain management doctor? Decisions about long-term pain management should be made by the treating physician in consultation with the patient, not by someone unilaterally changing a regimen. There are also ongoing concerns about theft. I've heard allegations that some staff members steal from residents, and there are serious concerns that medications have been documented as administered when residents allegedly did not receive them. If these conditions are accurate, they should be reported to the appropriate state regulatory agency for investigation. No one deserves to live in conditions like this. Our loved ones deserve clean living conditions, timely care, proper pain management, and to be treated with dignity and respect.

Whoever is in charge of this facility really needs to check in on the nurses and staff. It's heartbreaking that my sister had to leave a facility where she was finally receiving the proper treatment, only to be transferred somewhere that repeatedly delays or misses giving her medication on time. She's here for physical therapy, but she can't fully participate because she isn't receiving her medication when she's supposed to. When her pain isn't managed properly, it directly affects her ability to heal and make progress. That's simply unacceptable. Most of these issues seem to occur during the 10:00 P.M.nurse's shift. I'm not trying to single anyone out unfairly, but if the same problem keeps happening, it needs to be looked into. People's health and recovery depend on the quality of care they receive. To everyone working in the medical field: please remember that this is more than just a paycheck. It's about healing, compassion, and caring for people during some of the hardest moments of their lives. Treat every patient as if they were your own family member. Ask yourself: would this be acceptable if it were your mother, father, sister, brother, spouse, or child? Our loved ones deserve dignity, respect, and timely care. We trust healthcare professionals with the people we love most. Please don't let that trust be broken.

I have a family member brother whom we were so blessed to get get him moved to Friendship haven after 3 other nursing homes. He has had and still does many health issues. Their was one insident where his life was saved by one of the nurses who took quick measures to have him take to local hospital for ER . He was in life and death situation. For a short period of time he was on hospice. He did recover with the help of the staff for some long term special restricted dietary issues. Under the direction and Leadership of Brent Walsh, in the last 2 years, Friendship Haven has made many changes, always to improve the facility and the care of Patients. He reports every week to what is happening in many aspects of F. H. to meet the highest standards, of a place many call home. His director of nursing, has helped my brother, with any issues brought to her attention. I am happy to report that my brother says to me almost everyday now everything is fine. He is very appreciative and grateful to be in F. H. They have wonderful activities programs, and Therapy. They are also very prepared and report on many of the challenging issues that may arise from Natural Disasters.