Golden Villa

I don’t like them….

This place is a disgrace. My Dad is in therapy there right now. He may get to go to therapy 1-2 days a week. The staff there really like to smoke, I can go in to visit, leave 30 minutes later and the same group of staff are still outside smoking. They must all be best friends because of the way they all congregate at the same places to talk and hang out. The call button hardly gets answered. My Dad has waited over 30 minutes for someone to even respond. I can go to the nurses station and there are usually 2-3 staff sitting there talking, eating, or on their phones. After a couple of minutes of standing there waiting, one asked me if I needed something. Yes, my Dad needs something. Let me find someone. Guess what, they don't. We have begged my Dad to move to a different facility, but this one is so convenient for my Mom to come see him almost daily. About his meds. They are NEVER on time. Nor are they correct the majority of the time. This place is a joke.

They broke hippa violation over and over when my dad was their for rehab. When he was admitted as a resident, he was there one week and fell and broke his hip due to their negligence. When he passed , they allowed my brother to donate all his belongings without asking if I wanted anything we had bought him. Even after I called and asked and told by social worker that she would try to locate and call me, I never heard from her. Now I have nothing left to remember my father by..The staff needs traing in patient and family relations..

My mom has been at Golden Villa since August 2022, she has dementia. For the most part I am very happy with her care. I don’t think I could ask for a better staff. Everyone knows her name and is right on it when she needs care. She can not do much other than feed herself. They don’t make her do anything she doesn’t want to do. She hates staying in her room so she roams the halls most of the time. When I have an issue they are on top of it for the most part. My biggest complaint would be the amount of times they have changed her room. And because of this she can not remember where or even if she has a room. Her TV only got one channel in her current room. I reported it several times and once leaving a note in her room. Then I took it into my own hands and changed the box with her roommates TV ( room mate moved out) only to have a call the next day that they were moving her again. I think they now understand my concerns over moving her to much and this will not happen again.

My mother is a dementia resident for several months now. And I have been very happy with her care. If I have an issue they are on top of it. The staff is wonderful. They talk to her each time they pass and call her by name. I have seen the give hugs to residents that ask and even those who don’t. Everyone needs a hug and I even get them from the staff. My biggest complaint would be in the 6 months she has been there they changed her room 4 times plus a bed change. A person in her state needs stability. She gets very confused on where or even if she has a room there. And it scares her.