Highland Nursing Center

This place loves to tell you they are “4 Star Rated” to justify why one/one’s family should trust their life to them. With many years of Medicare & Medicaid inspection experience plus hospital (the old JCAH), I know how some facilities gear up for these, but do little to nothing to maintain standards of care to pass these inspections. Highland falls short in so many ways except cleanliness; no smells of urine. Highland basically provides food, shelter, and some continuity of care. Departmental communication seems lacking. As stated in a previous review there are too many negatives. Management & administration-in general, character is questionable. Seems to use “bait&switch” tactics to lure prospective clients when confronted w/factual information as to how this facility compares to other, similar & local facilities. Highland doesn’t have any marketing material, and administration seems to lack knowledge of the law when it comes to release of medical information, “Durable &/or Statutory Powers of Attorneys, etc. The dietary department does the best it can, and activities are limited to Highland Nursing Ctr. They cannot/do not provide for any activities away from the facility, ie. no shopping trips, etc. Overall Highland Nursing Center leaves is a lot to be desired.

The most positive thing I can say about this facility is that it’s usually very clean and doesn’t smell badly compared to other nursing homes that have a terrible smell as soon as you walk in. Unfortunately there are far more negative things to say. CNA’s are a lot more hard working than nurses, 98% of nurses are not friendly nor patient with residents, I’ve seen several staff take A LOT of smoke breaks during their shift, administrative staff lacks empathy or answers to majority of questions I had about my fathers bruises or lost items from his room. Along with his clothes, my father’s blankets were used by other people without permission even though his name was on the tags mind you. They are quick to use sedative drugs to make their job easier. Charge nurses seem too lazy to be in charge of anything. My father passed away under suspicious circumstances that seemed to have been preventable if they would’ve done more frequent rounding on residents and would’ve noticed him a lot sooner than they did.

I have my father here, the staff is not quit friendly, when ask for help. They make comments when I take my dad out for the day. I was sent a letter for care plan, no one knew anything about it. The ADON said she would tell the person who shedules them. Never got an answer. It's been a month now. I wish I can take him out. ....... On February 22, 2022 I was transferring my father to another Facility the Administrator Michael and the Business Office Mary/ CNA, and CNA Shelby were blocking my father's doorway of his room. The Administrator said that my father wasn't going anywhere, I explained to him that I was the POA of my father. The Administrator Michael kept insisting that he was my father's spoke person, he was trying to intimidate me and my sister. The other Facility was waiting and waiting for my father to arrive. I can't believe that any family would go through this . It was the most horrifying thing . I had to call the police in order to get father out of this Highlands Nursing and Rehabilitation facility. Don't take your love ones there. Please...Please..