Holly Hall

I just brought my husband home today after a two month stay at Holly Hall SNF. It was a very good experience for him from the first day to the last. The nurses, CNAs, physical and occupational therapists, housekeeping, kitchen and administrative staff were wonderful and they all worked together to make his stay so beneficial that I was able to sleep well each night knowing that my husband was being well cared for. Prior to his stay at Holly Hall, he was in another SNF in Pearland that was absolutely the worst place ever so I was was skeptical at first. He went to Holly Hall not being able to walk, turn in the bed and with a pressure wound he got from the first SNF. I'm happy to report that my husband is 100% better and able to use a walker on his way to a full recovery. Thank God for the staff at Holly Hall! They've given my confidence in skilled nursing facilities again!

mother's experienced at Holly Hall Skilled Nursing & Rehab, a lack of kindness if not intentional cruelty. Specifically because of the threat to have my mother sent to a mental institution if I did not hire a personal sitter or have her transferred, and how the social worker publicly humiliated her for her having dementia and having a stuff dog that her sister sent her to substitute for her Emotional Support animal, a small Bichon, during her stay at Holly Hall. And because Holly Hall refused to cover the cost of replacing her partial denture that they lost and instead left her without a since of confidence and unable to properly eat her food leading to further dental problems. And it would seem Holly Hall provided false information to Medicare saying she had maxed out on rehab, as she could walk 75' with assistance but was wheelchair bound. I did not see my mother walk at this facility or since, as she is wheelchair bound after being admitted to Holly Hall.

I can only speak to the health wing, where my father was for about a month. Facility is woefully understaffed. If you ask the drastically overworked nurses how many patients they are responsible they will respond “I’m not allowed to tell you”. I heard 30 patients to one nurse mentioned by a case manager, and would suspect that is correct. A private sitter came in to watch my father one evening and described it as a “horror movie” with no staff in evidence and patients asking for help as she walked by their rooms. The staff tries, but there is only so much you can do with those ratios. So you will need to pay additional for private caregivers , or stay yourself , to provide the care your loved one should have. This will be additional to the 10 grand per month Holly Hall is charging. Yes call buttons ( when they work, they frequently do not even work) will ring constantly , unanswered. There is no staff to answer them. If you are standing outside your loved one’s room while they are being changed , don’t be surprised to be asked for assistance by other patients who are trying to get to their room in a wheelchair. TV’s are broken, handles are missing on cabinets and a lot of the hospital style tables that the patient uses from their bed do not work. You’ll have to be very insistent to get any of these items taken care of. One plus is that the health wing was absolutely spotless. The cleaning crew is very good.

Excellent Service!!!

Holly Hall Retirement Community was a beautiful facility, but it was private pay. They did not accept Medicaid. The staff was fine. The building was nice. It was gated and protected. There was a beautiful entrance, the lobby area.