Legend Oaks Healthcare and Rehabilitation Garland

Having never been through this, we were clueless and had only heard horror stories. After having a severe heart attack, uncontrolled diabetes, and Alzheimer's our Mom needed 21 days of rehab after 20 days in hospital. Legend Oaks was one of three facilities referred to us. My husband and I went there 1st and immediately knew this was the best place for Mom! The care was phenomenal, concerns and questions were addressed immediately and the followed up on to make sure all concerns were handled! They always were, and there were very few! BIG SHOUT OUT TO THERAPY TEAM! They are the best! We were able to have same therapist give home care and now our Mom is going 3x a week to Legend Oaks for out patient therapy! She has improved soooo much! A SPECIAL SHOUT OUT TO [name removed], [name removed], AND [name removed]! She would not be where she is without your awesome skills, compassion, and concern! YOU WILL ALWAYS BE LIKE FAMILY! [name removed] (Daughter in love to [name removed])

My mother has been at Legend Oaks for a year, main issue is that she is supposed to have a shower 3 times a week. This rarely happens. She has gone over a week with no shower at all several times and is lucky to get one a week when I email or call complaining. She is always telling me that they are out of tea or out of sugar or out of eggs. They know she will not eat scrambled eggs and sausage and will bring her that instead of a fried egg and then tell her there are no eggs so she just doesn't get to eat. I have complained to management because she is supposed to get a menu for meals and never give her a menu or if I complain and she gets one or two of them they don't feed her what is on menu. She has had several uti's due to cleanliness (because of lack of showers), but I am the one that has to tell them to check her UTI. Currently I have been waiting for over a week for her to be tested and it has not been done yet, which causes her to sundown, because it is obvious to me she has one. I have email both directors of nursing and administrator with no response to anything at all since last Friday. This is another ongoing problem, no return calls or emails in regards to care of if do respond do not do what they say will do. Very understaffed and large turnover of all employees except the receptionists that are nice.

Great place to have your loved one. I was there visiting a friend. I was very impressed how friendly the staff is there. Your greeted with a smile. All the staff says hello in passing ask if you need anything. Beautiful place felt warm and inviting. I will recommend Legend Oaks Garland.

This facility started out great. My mom moved in in May. Soon the problems started with all of the staff. There's a great turnover in staff. They don't do their jobs and ignore the patients. In the dining room, food is served late and cold--what food there is. High carbs and very few choices. The staff stands around talking instead of assisting the residents with getting their meals, drinks, disorderly patients, etc. Mom was given approval by the doctor to bring her own meds there. She did and turned them over to her nurse who turned them over to the Nursing Administrator to lock up. Those meds are nowhere to be found, and our calls are being ignored. Four of the CNAs did not show up for work on Monday. Other staff members had to do their jobs. There are never enough clean towels/sheets for the patients. No towels, no showers! Money has been stolen from patients who need to have money to do their own laundry. Medications are often not given. Mom is on insulin, and today it was given to her at 10:00 when we returned from a doctor's appointment that they knew she had. When going to doctor appointments, we always ask for a history of her bp readings and blood sugar readings--they're never ready, and we're usually on a tight schedule. They seem to only be able to give you readings for that day, and they write those down on a sheet of paper. Mom will be leaving this place as soon as paperwork is done, and all I can say is keep your loved ones out of Legend Oaks.

I am at Legends everyday. I am the patient advocate for my mother who is a guest at Legends. I know a lot about the place and have had meaningful interactions with all the management staff, office staff, Rehabilitation staff, nurses, and CNAs,etc. Send me your questions and concerns and I'll give you the inside scoop. I am currently rating this facility a strong two due to my managed interactions with the Director of Nursing. She is pretty amazing. This rating reflects our first 30 days at Legends. I will reevaluate the facility here soon.