Legend Oaks Healthcare - Northwest Houston

This has been a great experience here at Northwest. Sambria and Jose in therapy are great. The Director of Nurses is so caring and compassionate. She is the reason I stayed and completed my care. This is a great place.

When we first came to the facility for my aunt the nurses were attentive and welcoming. Wound care explained what was going with my aunt, the disease process, and how we can help with the healing process. I truly appreciate them helping us out.

95세 어머님을 모셨는데 집에 모시는 것보다 24시간 돌봄이 있어서 안전하고 스태프들이 프로답게 일하고 있는 모습에 감사드립니다. 첫 방문 때 건물에 들어서자마자 데스크에 있던 아주 명랑한 스태프 땜에 첫인상이 좋아서 일단 안심했어요. 특히 낮에 일하시는 간호사 Mr. Olu는 늘 명랑하게 질문에 답을 해줘서 자칫 우울해지기 쉬운 분위기를 전환해주니 참 좋습니다. 한국컴뮤니티가 조성되어 있어요🩷 한식을 드실 수 있고 다양한 주중 활동이 있어요. 주에 며칠씩 운동 테라피도 있어서 큼 도움이 되고있어요. 제일 좋은 건 한국인 매니저가 가까이서 어르신들을 살피고 부족함을 채워주니 대박입니다👍👍👍

Do not leave your parent there! I’m filling a report with Medicare and the state. The director is very quick to return calls and assist you as best as possible and some staff is nice but there is too much neglect. Makes you wonder what goes on when you are not there. Remodeling/construction is visible but a bandaid at best, the facility smells like urine, vents on the AC have some kind of mold, there is very limited staff at night, and the poor patients are complaining left and right about the way they are being left untreated. My Father went in a Wednesday late night left in a wet for over an hour I had to call, he had a fall Thursday hit his head- due to him trying to be more self sufficient since they never came to help him they took him to the ER by Friday we were pulling him out and arranging his transfer, finally Saturday morning we found out that he he was left wet all night completely uncomfortable then they sat him in the most uncomfortable chair for 3 hours telling him they will be there in a minute thank God we got him out!

Placing a parent in a nursing home is never an easy decision, and I took time to consider my options carefully. As a nurse with many years of experiences I notice details others may not. Over the past several months, I have seen not only the nursing staff but all staff members work hard and show genuine dedication to the residents. Most importantly, the staff are very responsive. Whenever my mom needs help, concerns are addressed promptly which gives me great peace of mind. I highly recommend visiting Legend Oaks if you are considering care/placement for a loved one.