Legend Oaks - West San Antonio

Our experience has been awesome! Our loved one is new to Legend Oaks West but has been warmly welcomed from the very beginning. Megan from Admissions has been instrumental in making this transition as smooth as possible. She walked us through the process, was extremely patient answering all of our questions, and was very informative and reassuring along the way. The entire staff has been friendly, courteous, and welcoming. You can genuinely feel the compassion and sincerity in the care and assistance they provide. The facility is clean, and the calendar of activities are diverse and plentiful, which we really appreciate. We are so excited and grateful that our loved one found such a welcoming new home. We truly appreciate everyone who helped make this transition a positive experience for our family!

it's like most other businesses....some good staff; some not so good. It would be nice if the staff would speak better english. It also would be nice if some members were out and out fired. Those definitely are not people friendly. And some are not timely in their response when you call for help. YOU ARE NOT THE ONLY ONE IN HERE was one response. This nurse was definitely one to be fired. So was the one who would refused aid a resident to go to the bathroom. I witnessed her refusal. also the night staff refused to answer the call for help from my roommate. But God Almighty here came at least 5 to finally respond, but not until i wheelchaired myself to his bed side to sit with him. I was lectured not to go to his room, my response was WELL WHEN SOMEONE NEEDS HELP IT'S NOT MY NATURE TO IGNORE IF I CAN HELP. I offered no medical treatment or advice, just my company so he wouldn't feel no one cared.