Longmeadow Healthcare Center

They neglect your loved ones! I’ve seen it with many patients including one of my loved one! They’re way too comfortable with it too! I’ve made eye contact with a CNA neglecting someone’s loved one! Also they cover cameras in the room as well!! My love one sits in her filthy diaper for hours sometimes days (not including a lot of other neglect my loved ones goes through) STATE DOES NOTHING!!!! The facility knows that and that is why they continue doing what they do! This nursing home is absolutely disgusting and needs to be shut down immediately!!!!

I've been here for almost 4 years. The food here is not so great. The nursing staff is friendly and caring while the CNAs have a tendency to not answer call lights in a timely manner. Some of the staff do not wear their name badges as they are required to do so while on duty. The smell in some halls can be unbearable at times. The kitchen staff can be ignorant to our needs once in awhile. Coffee dispenser has broken down several times and some times we have had to wait at least week for it to be repaired. We run out of coffee concentrate often and we are told it will be on the supply truck next Wednesday. Laundry service for personal items has been good while for bedding lining, as been fair to poor. Physical and occupational therapy are good. Daily activities is also good. Update: it's been 10 days now and the coffee dispenser is still broken. We used to be able to get just hot water out of it, but now the kitchen staff has it completely turned off and I can't make instant coffee anymore.

Longmeadow has a clinical leadership team that is visible, involved and invested in their residents. The staff take the time to get to know the residents well and have great relationships with all the residents. They throw monthly socials for the residents, and they have great engagement from their community. The facility is clean and well maintained.

My grandfather has been here going on a month and he is very happy here. They were able to get him a room within a couple days of touring the facility. The staff have been super nice and welcoming. The holiday events for the residents were a nice welcoming touch. As my grandfather's dementia progresses I feel confident he is in a safe place. They were able to immediately address some medical needs. We have been very happy so far!

My friend called me and stated that his care is terrible. Food tray was placed out of his reach. No water available. Prescribed meds were not administered. His phone charger was unplugged. Bed control placed out of his reach. I called Longmeadow facility but no answer.