Magnolia Crossing

I entrusted my father with this facility and it seems as though he has gotten worse since he was admitted, and he was only there for a little over a week. We had to have him transferred to another facility because of the neglect he endured here. I would not recommend this facility to anyone who is looking for a home for their loved one. Hours long response times, residents’ concerns and complaints are not taken seriously, and administrative staff is even avoidant of family members. My father has a progressive neurodegenerative disorder and has lost most of his mobility. Staff often did not give my father his medicine on time, and even ignored him for hours while he was in pain. One night nurse named Silas flat out refused to give my dad his pain medication when he needed it. They also gave him food that he could not eat due to dietary restrictions. When he could eat, he needed help with feeding. One nurse got frustrated at this and threw his fork on the tray, left the room, and did not come back. The same nurse also refused to help him with adjusting his bed and left the room. We did not get her name. Our family had also been trying to get in contact with medical records for insurance purposes. Eva, the person in charge of medical records, did not help over email and even avoided to meet with my mother when she was there to speak with her. Of course there are good nurses at this facility, but that does not make up for the amount of neglect and disrespect that goes on here. If you care about the person you are looking for a home for, do not come here.

My dad stayed here for about 90 days, and every day I was greeted by Gloria at the front desk with a warm smile. He completed rehab during the first half of his stay, and that team truly cares about their patients’ progress. LaToya and Greg were amazing members of the nursing staff. They made sure he was well taken care of and were always happy to help me with anything I needed. The facility is well-run, clean, and organized. Overall, we had a very positive experience.

My auntie was taken here for physical therapy now has to have a second entire surgery, negligent claim will be submitted. She had 1 bath in 13 days, make sure you record everything. Its legal.

I entrusted this facility to care for my mom and they made her situation worse she was admitted to the hospital twice from poor care, staff members lie about services rendered, and over worked staff. Leadership is pitiful no one ever came to introduce themselves when my mom was brought there. I had to call for a meeting for some concerns that I had. This place does not care and have simple empathy for their patience

I have patients for hospice and the staff is very helpful kind and wonderful. Every time I come into the facility I am greeted by a wonderful kind smile by the receptionist named Gloria. She is the best and even when the sun doesn’t shine, she has a smile in her face.