Mission Care Center

I’m addressing this issue now, Wednesday last week my Mother was admitted. My family members have yet to see a doctor regarding my mom’s health . Everything is being texted to whoever the doctor is ? There is no record of who doctor or names of nurses are visible on board in the room . We’ve had one female nurse that was not helpful when it came to needs of changing my mom’s pooped diaper. The other nurses have been somewhat helpful as much as they could be . My sister and brother both asked for a remote for her TV to the nurse on staff that evening. Friday no answer maintenance man . Why wasn’t This told that family members often take the remotes home ? Seems all the rooms have televisions but not one is on? Seems strange ! My main concern is the doctor it takes forever to get answers on test ran and now she had to be transferred due to pneumonia. The bed she was on also had to be requested she have an air mattress she has MS. We were told we have to supply that? I tried calling asking for administrator requesting to get my mom’s items left . The receptionist kept putting me on hold . Told me different times he would be in and would not give me her name ?she first said he would be in at 8;30, 9:30 then maybe 10-10:30 why all this and When asked kept putting me on hold til I had to go back to work. This needs to be handle more professionally one person being lazy not want to do their job makes this whole place a bad place to want to send sick individuals.