Morada Victoria East

My mother lives at Morada East & the food is horrible half of the time. My mom order a loaded bake potato & they brought a potato without anything & I had to go down there to tell them what they had done. Ask where were the trimmings as it was to be a loaded bake potato. Food is served at 11:00am in the cafeteria. My mom’s food was to be delivered & was not delivered until 1:20pm. Again I had to go down to find out why it had not been delivered & where was her food. She ordered vegetable soup once & it was only broth, no vegetables in it. Once when her food was delivered it had been turned upside down because the food was all over the styrofoam plate & juices from the food all in the bag. This evening they did not bring her food. They lost her ticket. Supper is served at 4:00pm & it was 6:15pm & they had not delivered her food. I went over to check on my mom & she told me. So, I went down to the cafeteria to find out what was going on. They lost her ticket & said they were out of food. And that they lose the residents tickets sometimes. No food left. They gave me a fruit plate & a salad to take back to her. As I was standing in the door way of the kitchen I saw a staff member take a salad out of the cooler uncovered to give to my mom. Then she said well I will give her two salads & took another one out of the cooler uncovered. Attached is a picture of the vegetable soup. As you look at the bottom of the bowl you can see about 4-5 little string carrots & one tiny noodle. It is a shame how they feed & care for the elderly. There is no love in their hearts for serving the elderly as seen in the what & how they cook for the elderly & their carelessness in losing tickets & time frame delivering. My mom orders food as it is included in the rent. But it is a shame to pay for something that is so bad. I will be calling corporate.