Orchard Pointe at Creek Valley

I am giving this community a 4.0 star because improvement is being made. I was hesitant to keep my family member in this community due the very high turnover in management and caregivers. At times, communication was less than ideal, and it was difficult for my mom to establish a lasting relationship with staff due to frequent changes. There has been improvement in caregivers, and my mom recently made a comment about how great the food is. While there’s still work to be done, I appreciate the steps that have been taken to address past issues. Another positive change is Rosa Jackson. If I could, I would give her a 10 star. Since Rosa took over the business office, things have really improved. I can contact her and she actually answers the phone. Before she started, there were a lot of issues with billing and things just didn’t seem organized. Every month I had question about charges on my mom bill. She had different amount every month and no one could explain the reason why. but she came in, fixed everything, and now it’s all running smoothly. Whenever I see her, she always has a smile. It’s been such a nice change having her at the community. We decided to stay and see what other positive change will happen. If you are considering Orchard Pointe, I recommend touring and speaking with some of the current residents and staff to get a sense of the recent improvements. Overall, I am hopeful about the future and grateful for the positive changes.

Love this place and the people here! They truly make your family feel like one of their own!

From the very beginning, working with Emily and the entire team at Orchard Pointe has been nothing short of a blessing. Emily's warmth, professionalism, and genuine heart made a world of difference during what can often be a difficult transition. She, along with the others that helped us, took the time to answer every question, ease every concern, and made us feel like family from day one. What truly sets this community apart is the deep level of care and intentionality the staff brings to each and every resident. The team prioritizes creating not just a safe space, but a joyful, enriching, and dignified environment for everyone who calls this place home. We are beyond grateful for Emily and the entire staff - they have created something truly special.

There are regular "Town Hall" meetings where staff and residents exchange information, concerns, and opinions about things that are going on in the community. Ideas are shared and the staff is responsive to suggestions. They have a weekly happy hour with live music, drinks and refreshments. The food is really good!

Nice place, good staff, but still working on the consistency of follow through. Waiter/waitress don't seem to have sections in dining room And asking for a work order at front desk and then getting fixed there is a break down communication somewhere I would definitely would recommend It's less than a year old, they are going through growing pains as they add additional staff as they are filling up with new residents.