Oxford Glen Memory Care at Grand Prairie

Our family’s experience with Oxford Glen was unacceptable and deeply disappointing. Our loved one passed away on 11/27/25, yet his account was still drafted on December 1st, after his death. During this time, our family was grieving and managing funeral arrangements out of state. The funeral took place on December 6th, and the remaining personal belongings were retrieved on December 10th. Despite these circumstances, we were informed that only a partial refund would be issued because items remained in the room for a short period following his passing. The director justified this decision by referencing a policy signed prior to move‑in, showing little consideration for the realities of loss, travel, and funeral planning. Accounting later advised that refunds can take up to 90 days. We are now 93 days past that timeframe, and no refund has been issued. We were recently told we must continue waiting for checks to be cut, possibly not until the end of the month. This ongoing delay is unreasonable and unacceptable. Most concerning is the complete lack of compassion, urgency, or accountability shown throughout this process. This was not merely a billing issue — it was a failure to treat a grieving family with basic dignity and respect. Oxford Glen should seriously reevaluate how it handles end‑of‑life situations and financial matters involving deceased residents.

I’m extremely disappointed with the lack of communication and professionalism from Oxford Glen Memory Care—particularly as a vendor. I currently have an invoice that is well past due, and despite repeated emails and calls, I have not received clear answers on when payment can be expected. Communication has been inconsistent at best, and there appears to be no accountability around vendor payment timelines. I am also aware that other vendors have experienced similar issues, which is troubling. What makes this especially frustrating is that in the past, I have moved residents out of this community due to concerns with care. After seeing staffing changes and being told improvements were made, I decided to give the community another opportunity and work with them again. Unfortunately, the ongoing lack of professionalism and follow-through—particularly regarding financial obligations—has raised serious concerns. I hope leadership addresses these issues promptly. Vendors should not have to chase payment, and clear communication should be a baseline expectation.