Parklane West Healthcare Center

DO NOT SEND YOUR LOVED ONE HERE. My mother was transferred to Parklane West Healthcare Center for rehabilitation after suffering a heart attack. She had been identified at the hospital as a high fall risk, and I expected that information to be communicated and acted upon when she arrived here. When I arrived today, I was extremely concerned by what I saw. The facility had a strong urine odor, and I observed residents wandering the halls and sitting in wheelchairs without what appeared to be adequate assistance. Within the first hour of my mother being there, she needed help getting to the restroom. She did not receive the assistance she needed, and she fell. At the hospital she had a clear high-fall-risk designation, yet I did not see any fall-risk warning posted on her door or evidence that appropriate precautions had been put in place. This is completely unacceptable. My mother had just suffered a heart attack and was sent there because she needed rehabilitation and care—not to be left vulnerable to another injury. I am extremely disappointed and concerned about the care and safety of the residents at this facility. Families need to know what they are walking into before trusting this facility with their loved ones.