Reunion Court of Clear Lake

I'll start with the great things about Reunion Court. The caretakers are wonderful! My mom has been at Reunion Court for a year and a half and it's been reassuring knowing that she's well cared for 24/7. They're respectful, engaging and treat residents with dignity. The facility is consistently clean and very well maintained. The activities are engaging and seem to be enjoyed by the residents that participate. Now the disappointing part that I wish I had known in advance. Based on my experience with their business office, there are some deceptive business practices that happened as part of the admission process, that are now coming to surface. It's absolutely insane that monthly expenses have increased 30% in a year and a half. When I first noticed a billing descrepency in January, the individual helping me at the time was transparent in where the issue came from and was quick to resolve it. Fast forward to August and there's a $4000 addition to the normal monthly bill that has been withdrawn, with zero communication from anyone in the business office as to what was happening and no advanced notice. When I asked about it, I was given an explanation and told the Executive Director would follow up...that was August 18th. Since then I've received 1 voicemail and that was 2 weeks ago. Perhaps it's a one off in my situation, as I would certainly hope this isn't happening to other residents. My father was in an assisted living facility several years ago and I never experienced financial descrepencies like this during his time there. I'll end with this...the caregivers and facility itself are wonderful. However, the lack of communication from the business office/Executive Director, lack of follow up, and feeling like I was part of a financial bait and switch tactic, have made this part of caring for my mother extremely frustrating and stressful. Had I known this advance, I'd probably reconsider my decision on Reunion Court, which is really disappointing because there are some great people working there.

Carol Is so Rude , you call and she hangs up in your face ! This has happened multiple times . Get a better receptionist

Thank you Janie Culver for making me feel so welcome the other day! Thank you to the AMAZING RESIDENTS also for making me feel so welcome. We had a great time. I am pleased to see the residents having a great time! Janie really puts together fun activities for the residents! She is such a joy to be around. Janie you have passion for what you do. You have compassion for the residents. Keep shining! Charlene thank you for taking the time to go with me to see the residents in memory care. It was a good day. It was a joy to see the smiles on their faces! Let's do it again sometime! Keep shining 🌟

We have chosen Reunion Court of Clear Lake for my mom. We toured it. The facility was nice. The people were nice. They have all the standard stuff, and lots of medical staff present. The facility was clean. The layouts are standard. They have studios and one-bedroom apartments. They have on-site memory care in case that becomes a need later.

I would say 5 for all. We are extremely happy with the care my dad is receiving. Staff are amazing and yes, we would recommend Reunion Court of Clear Lake to other families based on the experience we have had so far.