Rockport Nursing and Rehabilitation Center

⭐️⭐️⭐️⭐️ 4 out of 5 stars My 90-year-old grandmother spent 31 days at Rockport Nursing & Rehabilitation after a recurring dislocated shoulder and a hospital stay due to dangerously low sodium. I know how stressful it is choosing a skilled nursing facility, so I wanted to share our honest experience. Admission/Case Management — 5 Stars: Smooth, positive experience. Other facilities were unwilling to accept her, but Rockport worked with us to make skilled therapy possible. Communication was good throughout the process. Environment — 5 Stars: The facility was consistently clean and tidy. A special thank-you to Rusty, who helped my grandmother learn her new TV remote and adjust her bed for shoulder comfort. We especially liked the semi-private room layout in Hall 300. Therapy — 5+ Stars: By far the best part of her stay. The therapists focused on helping her regain independence. Bobby, John and therphy staff took the time to understand our goals, and we saw progress day by day—from getting out of bed to safely transferring to a chair and toilet. For a 90-year-old recovering from a difficult hospitalization, that improvement meant everything to our family. Activities — 5 Stars: Bingo, church services, and the Piña Colada Party gave her things to look forward to besides television. She isn't normally very social, so it was wonderful seeing her enjoy these activities. Nursing/CNAs — 4 Stars: A huge thank-you to Jennifer, her daytime nurse, and CNAs Samantha and Caleb. They were compassionate and took the time to make her comfortable and cared for. Like any facility, there are a few staff members who could show more patience and compassion, which is why I give this category 4 stars. My advice to families: stay involved, visit often, ask questions, and advocate for your loved one. Food — 3–4 Stars: This could be improved. My grandmother communicated foods she disliked, but meals were still hit or miss. More choices upon admission might help. She did say the desserts were consistently good! Overall, 4 out of 5 stars. No facility is perfect, and there is always room for improvement. But if you're searching for skilled nursing care for a loved one, I hope this review helps. The most important thing for our family was seeing our 90-year-old grandmother regain independence after a difficult hospitalization—and Rockport's therapy team played a major role in helping her get there. Thank you to everyone who cared for her during those 31 days. ❤️

Worst place ever. Wish nobody has to ever go here. Boyfriend broke both legs in a fall. He was here for a week he was in bed whole time. He would push call light for help. I was there 2 hours and waited 45 minutes for them to come turn call light and will come back. They sent him home in ambulance after week. Kept talking to social worker who said she would keep him a week so they could help him get around. Called me next day said he will be released. One time put him in wheelchair to make his bed 2 hours later they came back. Can't tell me they were busy. This place cares for nobody the less they can do the better. How can you be sent home with 2 broke legs without any help. He came home and we have to call 911 to help him to bed. I give this place a 10 yeah right how about a one. Thanks th wonderful social worker who said we won't send him home until he is ready. This place is just about MONEY. Not care of patients. And yes he has humana insureance. They put a feeding tube in him and it's still there. How do i take care of it i don't know. If you come here you will be lucky to leave healthy. My boyfriend charles Thomas I'm sorry for your shitty treatment