St. James House

Staff is so caring and attentive. Facility is clean I would send anyone needing care here again They did wonderful with my grandmother.

My dad is in skilled nursing at St James House for the second time in two years, and he’s had the best care that either of my parents have had in previous rehabilitation facilities. Most of the staff has been there for years, which speaks highly of the work environment, and they welcomed my dad back like an old friend. The office staff has been so good to keep us informed about Dad’s progress as well as insurance updates. The nursing staff and all workers who help patients are very open, genuine and caring people and have been so good to my dad. He’s happy which makes me happy. I highly recommend St James House for nursing and rehab. The people there treat one another like close family.

I have had three family members here over the past fifteen years.Currently, I have two family members, mother in law and uncle.Both are very well treated.The uncle especially prefers this to living in his little apartment.This place is older as far as construction goes.But the people are what makes it and many of the people here are quite disabled but still well taken care of and there is also more lively group that has different hobbies and experiences. My mother in law is unable to leave her bed and somewhat confused, but is still very happy here.And I feel safe, we all visit her on a regular basis coming at different times of the day and night and week and have never really found a problem. I have experienced patients and family in different nursing homes and have not been pleased with how way they were treated despite the lovely shiny new construction. People make the difference, and there are a lot of good people here, also in administration.

My husband was in there for several weeks and got excellent care. All of the staff were so friendly and helpful. LeLe was the person sitting right inside the entrance. She has a smile that lights up a room and was so very friendly. Loved this place.

I believe every patient and their family will have a unique experience, and for my dad, the care provided by his nurses was exceptional. Although I don’t remember their names, I want to express my heartfelt gratitude, especially to the nurses who provided one-on-one care. I also want to thank Sandy, who was incredibly supportive from day one through discharge. She always listened to my concerns, answered my questions, and made me feel valued. Never once did I feel like a burden to her, nor did I sense that she wanted my dad out of their care. My overall experience with the leadership and processes at this facility left much to be desired. While the nursing staff's efforts were commendable, the management’s actions significantly diminished my trust and confidence in their care. Here’s a summary of my experience: Timeline of Events Admission and Initial Care (10/11/2024): My dad, who suffers from dementia and Alzheimer’s, was admitted to St. James. Over time, his condition led him to try to leave the facility. Although it is a secured facility, it is not fully secure. After 17 days, he attempted to escape and injured himself in the process, requiring hospitalization. Refusal to Accept Return (Incident #1): Around 1 AM, I received a call from the hospital stating that St. James was refusing to take my dad back. Despite numerous attempts to contact St. James, no one answered the phone. I had to pick him up from the hospital myself at 2 AM. The next day, St. James claimed this was a “communication error” between the nurse and head nurse. Behavioral Hospital Recommendation: Impromptu meeting with four staff members, I felt pressured to send my dad to OakBend Senior Behavioral Hospital or find another care facility. Based on their recommendation, I agreed. This decision turned out to be a nightmare. At OakBend, my dad was heavily medicated, lost the ability to walk independently, dropped over 10 pounds, and could barely speak. He returned to St. James on 11/20 in worse condition. Second Hospitalization and Refusal (12/6/2024): Only 16 days at St. James, staff reported that my dad was aggressive and sent him to the hospital. The hospital’s doctor contacted me, confused as to why my dad was admitted, as there was no medical reason. The doctor also mentioned he had been trying to contact St. James to send him back but received no response. Lost Communication and Final Refusal (12/7/2024): The social worker struggled to locate him and claimed he was “likely at Methodist Hospital.” I called the hospital directly and confirmed his location. After speaking with St. James, I discovered they were refusing to accept my dad back again. On 12/9 the behavior hospital informed me St. James is placing the responsibility on them find a new nursing home for my dad. Termination of Services (12/13/2024): After retrieving my dad’s belongings, I was invited to a meeting with St. James leadership. They stated they wanted to “help” find another facility or issue a 30-day notice. To me, this felt like an attempt to keep charging for services while he was no longer under their care. Despite repeated calls to check on the search for a new nursing home, I received vague responses, leaving me to feel that little effort was being made. Key Concerns The lack of communication during critical incidents was unacceptable. Calls went unanswered during emergencies, and I was left feeling unsupported and uninformed. Sending my dad to OakBend Senior Behavioral Hospital, where he deteriorated significantly, was a poor recommendation. This decision worsened his condition and created unnecessary trauma. The process felt disorganized and misleading, with the facility seeming more focused on financial gain than patient care. He was only in their care 33 days but was charged for practically 3 months. While I appreciate the incredible work of the nurses and staff like Sandy, the leadership’s actions were deeply disappointing. My dad’s well-being suffered as a result of poor management and decision-making.