Sunstone Village

My husband and I have lived here for 5 years. We moved from Carrrollton TX. We truly enjoy living here due to it feeling like we live in a home. No one living above or beneath you and this is a very quiet and peaceful property. We have such good neighbors here. Everyone is friendly and speaks to you and waves as you drive or walk by. We also look out for each other and help each other when needed.. We do have a good management and maintenace team now. If you are looking for a nice senior active community. You will enjoy living here.

Sunstone Village presents itself as a quality independent senior living community, but the reality often falls short of what is advertised. The cottage style homes are attractive, and the community is generally pleasant during the day. However, at night there is frequently a noticeable odor, likely due to the community’s close proximity to a nearby trash dump. This is not something that is apparent during daytime tours and should be disclosed to prospective residents. There are several ongoing concerns. New residents are offered significant first-year discounts, sometimes as much as $300 per month, while existing residents face continual rent increases. This creates a clear disparity that feels unfair in a senior living environment. Many residents do not remain beyond their first-year lease, which raises questions about long-term satisfaction and stability within the community. Parking is another challenge. Without a garage or designated parking space, residents and visitors often struggle to find parking. Maintenance responsiveness has been inconsistent. Requests frequently require repeated follow-ups, and there have been incidents of resident apartments flooding, which is especially concerning when response times are slow. Safety and security are also issues. Coyotes regularly roam the property at night, and the security gate frequently malfunctions, leaving residents uneasy about safety. There also appears to be frequent turnover in leasing and administrative staff, which leads to inconsistent communication and a lack of continuity for residents. The leasing process can feel transactional and pushy rather than resident-focused. Grounds maintenance does not consistently reflect what is marketed. Residents were also promised transportation via a community bus, which was discontinued but continues to be advertised. Sunstone Village could be a much stronger community with greater transparency, fair pricing, stable staffing, responsive maintenance, and follow-through on commitments. Seniors deserve reliability, honesty, and respect in the place they call home.

We are in the process of moving in - moving is never any fun - but Gustavo has made it a lot better, we had a problem with our thermostat and he replaced it within 15 min - he is always around and is more than happy to help! Thanks so much Gustavo! The ladies in the ofc - Karen, Lynn, Bethany are always ready to help us with any of our many questions - thank y'all for being so nice!!!!

Don't let them fool you. Expensive rent and cannot get into the club house to work out or get hot chocolate or coffee after the people in the office leave. Our code for the bistro is supposed to work after hours but the new manager has it on lockdown when she leaves for the day you can't get in. I was told that this was going to get fixed but it can't because Bethany has it on lockdown!!!!!

My Home Where I Live In Denton, Texas