The Auberge at Vintage Lake

Omgosh...there are not enough words to express how thankful that myself & my family are for the phenomenal birthday party y'all put together for my mom 💖 It was OUTSTANDING...& I will be forever grateful for the SPECIAL CELEBRATION of mom's 100th birthday 🥳 The casino decorations were right on for her; as she & my dad so enjoyed their getaways to the casino together in their twilight years 💖 I am truly humbled by the amount of planning, work, & heartfelt dedication to make mom's 100th birthday celebration spectacular!!! Thank you for all the love you showed to mom in providing her with the BEST 100th birthday party 🎈 imaginable 🎉 My family & I are just so grateful for such a beautiful display of imagination that you created for the outstanding party y'all put together to celebrate mom's one hundred years of life. With much LOVE we THANK YOU 💞 Peggy Mitchell's family💖🥳

Excellent facility staff is outstanding. Highly recommended to anyone that needs help.

I visited my Aunt who lives here and I have to say this place is Beautiful! Unlike any memory care I’ve ever seen! The staff was very polite and one thing that stood out was it smelled good everywhere. It was very clean. I would definitely recommend this memory care!

My MIL lived there for about a month, the communication was horrible and her treatment wasn't much better. My MIL got a UTI which made her very anxious, paranoid and angry. We could no longer care for her at home and decided to find a memory care facility for her safety. Auberge seemed amazing and looks nice, but they didn't know how to handle her and ended up sending her to the psych ward later that month (October). They didn't explain why and we have yet to receive a call to this day. My MIL spent 3 weeks adjusting to new medication and was back to her loving, sweet self! When it came to her release from the psych ward, Auberge had to re-access her before coming back. They were given about 4-5 days notice from the social worker. Auberge was VERY hesitant and scheduled it for day of her release. Most of this was communicated through text with Auberge (apparently they didn't have time for a phone call) and the social worker. At that point we had to find my MIL a new home just in case Auberge didn't approve her coming back in and frankly, we didn't want her going back to a place that doesn't communicate or show any care or excitement to have her back. The only positive feedback I can give is the nurse's in her "neighborhood" were nice and did communicate with us when we visited. Other staff didn't really say much to us, they did when we toured, but not after that. I think it's cruel how dismissive they were of my MIL because she was more difficult than others. They can't handle the tough side of Alzheimers. There are plenty of memory care facilities in this area, don't send your loved one to this one!

Today with a broken heart, I had to move my mom out of her home of the past 6 years. I’m feeling very betrayed by The Auberge at Vintage Lake. They have been my Alzheimers impaired mom’s home for six years. The staff members are beautiful people and have cared for and loved my mom like she was their own mom. I love them all for the love and care they have given to my mom for all these years. But the corporate management owners have made the decision, from afar with no compassion, to kick her out. It’s all about the money for them. My mom is 94 & 1/2 years old & we don’t know how much time she has left. After six years of this being her home & her extended family, she is being thrown out because she doesn’t have enough money to pay the additional $1000 a month increase in her care cost. You would think with her being on Hospice care that The Auberge could demand less money. I know that the staff members on site are as heartbroken as I am but it’s out of their control. Senior citizens live on a fixed income and don’t get $1000 a month increases in their income. My mom’s 401k funds ran out 1 1/2 years ago so now she is solely dependent on her social security & a small VA medical pension. When SS gives her that tiny little COLA increase of maybe $25 to $50 a month, the VA makes a decrease of that amount so she never gets a cost of living increase. I just want to advise this, be very careful when making your decisions about the care you choose for your loved ones. Change is very difficult for them. If they out live their financial assets it’s an ugly world out there. Maybe smaller independently owned homes with less corporate salaries to pay could be a wiser choice. Senior citizens & their families should not be put through this. So for my review of The Auberge at Vintage Lake I give the care givers and local staff (except for the current manager) a 5++++ star review! They are exceptional and I love them!. I give the current manager & the management company a 0- - - - review. Choose wisely ❤️