The Meridian

Nice old school assisted living with a tropical touch. Staff seemed nice

The Indian man with the Indian type accent who sometimes answers the phone needs to be talked to by management or be fired for the way he treats people. Everytime one of my family members or I have called the facility he talks very rude and hostile for no reason at all. He raises his voice and even tries to start arguments over the phone for no reason when I’m just trying to get ahold of someone at the facility for a particular reason. He even tries to accuse you of lieing about the reason you’re calling. It’s not difficult to transfer the line to the person to handle my concern. His attitude is horrible and seems to talk to people however he wants for no reason and doesn’t help at all. Puts a really bad look on the facility. This place gets 0 stars.

Very unprofessional staff they don't know how to they job we called to talk my mom and they to.c her call home about 1:30 in afternoon she didn't call till 4 at night

Please take it from someone whos witnessed some of the stuff going on here .. just keep your loved ones far away 😪🙏

Please reconsider leaving your loved ones in their care. The staff is egregious under qualified. The on staff social worker was unable to assist my family with routine matters, she seemingly had no more information or access to resources than the family. It’s imperative that an active social worker is placed in this position as they are crucial advocates for the disable and elderly! Not having a competent person on this position is the very first disservice. The staff, once they notice attentive family members seem to grow disengaged and fearful. They all lacked basic customer service etiquette and just seem to be going through the motions. Here are a couple of instances I experienced after this facility was recommended for my grandparent. She was primarily admitted for rehab and recovery after an amputation. However, the Wound Care team informed the family that they were only required to tend to her bedsore not her residual limb- leading to infection. The patient was often left soiled and crying. She never received certain requested equipment necessary to make sure she was comfortable and not in pain. Speaking of pain, they would forget to give her her medicine. On one a occasional the staff argued that she has been given her medication but quickly discovered the medicine in the pocket of a staff member. Other staff members were sure to inform us of how much her medication would sell for on the streets. one nurse sat at her station and even after pushing the call button you were required to walk to her. She seemed underwhelmed and uninterested. The nurse administrator did listen to our complaints but it seemed she was aware of a certain shift of people known for not completing their necessary task. All in all, this facility isn’t safe. Choose another faculty and always check on your loved ones it can mean life or death!