The Plaza at Lubbock

The plaza is a Hit and miss place I had a uncle in law that once stayed here there staff can be rude at times and unorganized it seems as if everyone hates there jobs but just do it I did encounter good things as well the bus driver was a lovely lady you could tell she worked hard and was young as well working hard she came at a timely matter very Polite, Friendly, and accommodate to needs because at the time no oxygen tank if there where more people like that this world would be a better places there where other staff member i was fond about but she is one that stuck out to me

Staff isn't adequate enough to attend the needs of their patients, waited too long for bathrd & most important for pain meds

The staff are wonderful

I’ve had a really positive experience with this facility and feel it’s important to share a more balanced perspective. Caring for people—especially with such a wide range of needs—is incredibly complex, and no two residents or families have the exact same experience. While I’ve seen some negative reviews, I think it’s only fair to consider that situations can vary greatly depending on individual expectations, communication, and circumstances. Sometimes challenges come from the difficulty of the situation itself, not necessarily a lack of care or effort from the staff. What stands out to me is that there are many staff members who have been here for years, and that says a lot. Longevity like that doesn’t happen in a place that doesn’t care. From what I’ve personally seen, the team genuinely tries their best and shows compassion toward the residents. No facility is perfect, but I believe this one truly cares about the people they serve. I would encourage others to look at all sides and, if possible, visit and form their own opinion.

This place would get a zero if I could give it that. My mother has dementia. She was being placed in there for rehab.And then transitioned to long term nursing care. Within a week, I get a call that my mother has had a fall and cut skin on her arms. I was never given a paper incident report, when I went by to see how she was the nurse in charge, christy, became defensive, saying she was not there.She did not see it and tried to throw the night nurse under the bus. My mother at that time was not in her room. So I asked her, where is my mother? And she said she might be at rehab.Go check the gym. My mother was not at the gym.So I came back and said my mother is not in her room.She is not in the gym.Where is my mother? Christy, just shrugged her shoulders and walked away.Didn't seem to care.I had to find another nurse to help me locate my mother in the dining room. A week later, I get a call from the same nurse, who claims that my mother had a violent outburst and attacked some of the nurses. My mother is eighty four years old and not very mobile. I again got no paper incident report. Monday.I get a phone call from a social worker there named abigail, who proceeds to tell me that they can no longer keep my mother, and they want to send her to a psychiatric facility. Because my mother was transitioning to long-term care, they legally are supposed to give me a 30 day. Notice and give me a paper notice of the reason why they want to remove her. They did neither. Yesterday I went to see how my mom was. She was calm but obviously confused, and my mother mentioned that someone raped her, claiming, there are three boys in the room next.Door to her that come into a room and do this. The nurse was informed of this, and they opened up an investigation. My mother was transported to covenant hospital for a rape kit, and when covenant was done and told the plaza that they were ready for her to go back, the plaza told the hospital. We are not taking her back. Essentially, dumping my mother at the hospital. The administrator, Kate, and the social worker now are ducking, both mine and my brother's calls.They refuse to answer, they refuse to call us back. We have both contacted the obudsman office, and have contacted the state regulatory board and made reports. If you have family in this place, transfer them now. If you are thinking of putting family in this place, look elsewhere. This place needs to be shut down.