The Village at Incarnate Word

My 80-year old mother spent about 2 months in the skilled nursing facility (De Matel House) following a fall. She has been in three other skilled nursing facilities before, but this facility was definitely the cleanest of them all! It never smelled like urine when my brother or I visited and that says a lot. The staff treated my mother very well and she formed strong bonds with several of the aides who helped care for her. The social worker, Connie, was a great resource and we communicated often regarding my mother’s progress. The reason I gave 4 stars instead of 5 is because my mom’s dentures were accidentally thrown away while she was there. She had her dentures in the other facilities as well, but they came up missing at this one. According to my mom, the aide saw them in her room while she was in the dining room, so she brought them to her. It was a nice gesture, but my mom didn’t actually eat with her dentures. It is believed they were likely placed on the tray (wrapped in a paper towel) and thrown away since she didn’t use them. They looked for them in various places the next day, but they were not recovered. When it was reported to the facility, the response was basically, “sorry, but we are not responsible”. I feel there should be tighter procedures in place to help mitigate loss of these types of items because it will cost us at least $2000 to replace them.

Excellent

Great staff

l feel fortunate that l have found a place that offers a spiritual environment. If you are looking for a place with an environment very close to home, Village of the Incarnate Word is your place. A place where you will find friends, spiritual availability, good food and a good living environment! This is also a place where you can serve the community. l consider myself " blessed".

The Village at Incarnate Word offers independent living, 2 levels of assisted living, in addition to a memory care unit and skilled nursing/rehab and long-term nursing. The staff and residents are friendly and helpful. They offer a wide range of services and activities, both in-house and outings. Transportation for scheduled shopping trips and outings is free; transportation to medical appointments & other personal needs is available for a small fee. Classes at The University of the Incarnate Word can be audited free. UIW students frequently volunteer for various activities. A fitness center and aquatic center as well as a full-time fitness instructor offer many opportunities for healthy aging. Open to all faiths or none, The Village at Incarnate Word offers Catholic Mass daily as well as Episcopalian Mass monthly and other non-denominational prayer services monthly. A full-time chaplain is available for prayer and counseling. Twenty-four-hour concierge service is available every day.