The Village of Southampton

Our experience at this assisted living facility was extremely disappointing and frankly unacceptable. The overall level of service from the staff is severely lacking. While there are a few individuals who will respond when approached, even they provide only the bare minimum and show little initiative to genuinely assist residents or their families. A major concern is the complete absence of accountability. Staff repeatedly redirect you to someone else rather than taking responsibility, creating a frustrating cycle where no one actually helps. It is entirely possible to spend hours at the help desk without seeing a single staff member available. We went from floor to floor, checking multiple stations, only to find them unattended. Meanwhile, employees who are present appear disengaged—often sitting in the lobby on their phones instead of attending to residents or visitors. When assistance is finally provided, the attitude is frequently dismissive and unwelcoming. Questions are met with minimal, surface-level answers, with no effort to offer further guidance or ensure that concerns are fully addressed. For a facility that charges such high fees, the level of care and professionalism falls far below expectations. There is a clear lack of attentiveness, urgency, and compassion toward the people who depend on this service. I would not recommend this facility under any circumstances. It is deeply concerning to see such poor standards in a place responsible for the well-being of vulnerable individuals.