Truewood by Merrill, Keller

Truewood is a wonderful community to be apart of! It is not a huge facility so your loved ones are able to get more individualized care and all the workers are so sweet and accommodating! Definitely recommend

Great facility! Clean and very welcoming. I came there to visit my aunt and was pleasantly surprised!! The staff were amazing and the facility was spotless. I would highly recommend them to anyone if they are looking for somewhere to let their loved ones live. My aunt is very happy and healthy and it gives me peace to know she is being well taken care of.

I visited a family member at Truewood by Merrill in Keller and was impressed with the care given to her. She is so happy there and says the staff is so kind and caring. She loves the activities that are provided.Everyone I met was so friendly and staff so helpful leading me to her room! I am so grateful for the wonderful care she is getting in this community!

I am extremely disappointed with the care provided at True Wood. They routinely failed to administer medication within the scheduled two-hour windows, which is critical for memory care patients. To make matters worse, staff would insist medication had been given when we had clear video evidence to the contrary. Because of this inconsistency, our loved one suffered from behavioral issues, and instead of managing the situation, the facility would call us to come in and handle it ourselves. The staff lacks basic training in memory care and is simply unequipped to meet the needs of their residents. I would not recommend this facility to anyone in need of memory care.

One of the most difficult decisions that must be made is whether or not to place a loved one in a memory care facility. That decision becomes a nightmare when the claims of marketing and salespersons don’t come anywhere close to the actual care of your loved one that has been entrusted to the staff. A friend made the difficult decision to place her father in THIS facility, and the only “custom, specialized care” came when the staff called for a family member to come be with him; and those calls came often. If they didn’t go, their loved one would remain soiled or on the floor due to a fall. The staff was not trained to work with dementia clients, or if they were, they never passed any competencies to prove they understood their training. BEFORE you choose this facility, go at various times of the day/night and see the staff in action; watch how they interact with clients; talk to family members who come visit. IF you choose this facility, put cameras in the room and check in often. Chances are you will be moving your loved one to another facility just like my friend did.