Tuscany Village Skilled Nursing & Rehabilitation

The discharging hospital provided five recommended skilled nursing facilities, and Tuscany Village was one of them. Before making a decision, I spent considerable time researching CMS ratings and guidelines. Unfortunately, Tuscany ranked as the best among the five options, which in hindsight was a very low standard to meet. I regret not finding the rehab center in Baytown sooner — the facility that ultimately made a meaningful difference in my husband’s recovery. Despite the excellent efforts of that team and the physical progress they helped him regain, the emotional and psychological toll from his stay at Tuscany Village had already taken a significant toll. Before writing this review, I wanted time to process the experience and evaluate my husband’s condition after leaving Tuscany Village. Based on his recovery since discharge, I can honestly say that Tuscany did not deliver the level of care we expected and likely delayed his recovery. When my husband left the hospital, he was medically stable and physically improving. However, within the first week at Tuscany Village, there was a noticeable cognitive and physical decline. His memory worsened, his mood shifted dramatically from hopeful to what I would describe as depression, and he began exhibiting behaviors and tendencies that had not been present during his hospitalization. There were repeated inconsistencies in staff attentiveness. Meals were missed, often followed by questionable explanations. There was no meaningful walker training, no bedside commode provided when needed, and physical and occupational therapy appeared minimal and inconsistent. One physical therapist even stated that they “get paid whether or not he does the exercises,” which was both shocking and deeply discouraging to hear as a family member advocating for his recovery. It became clear that patient concerns were often treated as resistance or “pushback” rather than legitimate feedback. Emotional wellbeing and the psychological adjustment to physical limitations appeared to receive little to no consideration. Medical oversight also seemed limited. The nurse practitioner often appeared more focused on appearances and administration than meaningful patient engagement or support. The facility itself felt dark, dated, and depressing. Most patients remained isolated in dimly lit rooms for much of the day. Despite what the website suggests, social engagement opportunities appeared minimal. I visited nearly every day and never once observed patients dining together in the dining room. Meals were also far from what I would consider heart-healthy or nutritionally supportive for an elderly population focused on recovery and rehabilitation. Additionally, personal belongings were not properly safeguarded. My husband’s phone charger was stolen, his glasses went missing, and soiled clothing was frequently mishandled without concern. To be fair, there were a few staff members who genuinely tried to help and did the best they could within the limitations of the system. However, as the administrator candidly told me, “they are a business after all.” Unfortunately, that statement explained much of our experience. I would not recommend Tuscany Village. After spending two weeks at a rehab facility in Baytown followed by two weeks at home, my husband has improved tremendously. The transition home was difficult at first, but with patience, persistence, familiar surroundings, healthy meals, and simply listening to his concerns, he has made remarkable progress. For families who must rely on skilled nursing facilities, I strongly recommend visiting in person, asking detailed questions, taking notes, observing the environment carefully, and reading reviews thoroughly. CMS ratings can be helpful, but remember they often reflect only whether a facility meets minimum standards — not whether it provides compassionate, effective care. At the end of the day, these facilities are businesses, and the quality of care often depends heavily on the individual staff members assigned to your loved one.

The Administrative, Nursing, Cna , Rehabilitation, Doctors and the Therapist staff gave my husband great care during his two week stay there recovering from a recent surgical procedure. I was kept informed with his daily recovery progress and medication intake. The room and bathroom were cleaned daily. I would recommend Tuscany Village for anyone needing recovery treatment.

You don't care about or love your parents if you bring them here.

I have to give Manny a five star review! Manny is the real deal. He is the activities director. Manny takes the time for all his patients and residents. He is compassionate and respectful. He is fun and charismatic. Manny is creative and follows through what he says he is going to do. I am a Hospice Volunteer Coordinator and I had the honor of doing a stuffed animal pet adoption with Tuscany Village a few times. And every time, it was so beautiful to see these patients and residents smile! Manny and his team really genuinely care ! Thank you for inviting me back. It was so special.

Elizabeth is the most valuable CNA at this facility. She comes in with a smile, willing to help the patient (no request is unreasonable) for Elizabeth. When she says she will be back, she does. She outshines all others. Love her.