Van Healthcare

Administration is poor! Not like it was back in 2009-2015. The nurses and other staff are great hard workers.

I visited Van Nursing Home a few weeks ago when I was trying to place my father. After speaking with the Business Office Manager, I could not have been more reassured about placing my father. This lady was so knowledgeable, kind, and understanding knowing the difficult decision I was needing to make. After meeting the Administrator, I decided I needed to explore other options. The Administrator was condescending and arrogant and seemed to talk down to me. I am a teacher at VISD and have lived here for the past 14 years. It is disheartening to think that people have to depend on someone like her to tend to their loved ones. The only reason I would have placed my loved one in Van Nursing Home would have been because of the level of comfort I was given by the office manager.

Fred A. Lovelace 12-27-2020 We have been begging for COVID info so to visit my mother in law and to just learn, several days too late, that we could have seen her for Christmas is just chilling. Communication with the Van staff is just horrible.....

There are nurses at this facility who are absolutely disgusting towards residents family members. One Nurse she has a very raspy voice older nurse is so rude to the family members i wouldn't be surprised if she was worse with the residents. I observed her talk down to a family member following the covid rules and sitting outside talking to their family member inside while the family member wanted to be able to speak with their older father. This is a disgusting way to treat anyone let alone someone who trust your facility to take care of their loved one. I was coming by to see about talking to someone to have my mother moved here after witnessing this my husband and I left with out speaking to anyone. Also there is some grungy looking skinny maintenance guy going in and out of the facility with no mask on. Seriously. This place needs to be reevaluated and have corporate think about who they hire.

My husband was there a little over a year. Upper management except the business office aren’t the best in running a facility like this. My husband went days without showers or shaven ! He was allowed only one roll of toilet paper a day, would not allow him to keep pull ups in his room, always ignored him most of the time, was always talking down to him and my husband has dementhia. He also told me that it really got bad when I wasn’t around. Their staff is basically all family employees and when there was a resident complained then they just pushed it under the rug!!! It got so bad that my husband told me that if I don’t put him some where else he would get out even if it was thru death!! That’s all I had to hear so I had to relocate him! Also his stuff was always missing and NO one ever seen it! I wouldn’t put my dog in there!!