Village Green Memory Care Community Cypress

Finding the right place for a loved one is incredibly stressful, especially after a negative experience elsewhere. In March, we had to move my mom from a small group home after a horrible experience, and I visited numerous assisted living and memory care facilities searching for the right fit. We had been told by previous residents family that they were great and we are so happy we toured the facility. Choosing Village Green was the best decision we could have made. I cannot say enough good things about this facility. The staff is exceptionally friendly, welcoming, and deeply attentive to my mom's daily needs and because of this incredible care, I have complete peace of mind. When I travel, I feel entirely comfortable leaving her, knowing she is safe, happy, and well cared for. I am so grateful to the entire team at Village Green for giving our family comfort and stability.

I’m extremely disappointed with the quality of care and professionalism at Village Green in Cypress. From what I’ve witnessed during visits, the management and staff are frequently eating in plain view of residents or on their phones, even during times when attention should clearly be directed toward patient care. It gives the impression that residents’ needs are not the priority. The facility itself is not well-kept with common areas often look dirty or neglected, and there’s little sense of urgency or attention to cleanliness or resident comfort. I’ve also had direct disagreements with Amber, one of the managers, regarding concerns about care and communication, which were not handled professionally. Additionally, there is a staff member named Dee who has been especially disrespectful to not just to me, but to my great-grandfather as well. She makes rude faces and has a dismissive attitude, rarely checking in on him unless prompted. It’s incredibly disheartening to see someone in a caregiving role treat elderly residents with such a lack of compassion. I had hoped for a safe, supportive environment for my loved one, but based on what I’ve seen, I cannot recommend this facility to other families.