Village Green Memory Care Community Rockwall
4.3 (35 reviews)Rockwall, TX
Assisted Living and Memory Care in Rockwall. Confirm current services and availability directly with the community.
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Key amenities
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Care options available
Memory Care
Specialized support for people living with Alzheimer’s disease and other forms of dementia.
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Resident & family reviews
4.3 · 35 reviewsAfter almost two years of talking with the diector, mother's residence was less than 3 months. Mom was still recovering from shoulder surgery and was told she should not use or pull on the bad arm. Some caregivers continued. Near the end, when we began hospice/comfort care, she was to always have 2 people lift her. Mother's room would be left unlocked and other residents would enter her room from early morning to night.We kept requesting it be locked. It continued to be a problem. Then one evening, on camera, I witnessed mother being treated poorly, "man handled" and ignored, even as she…
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After almost two years of talking with the diector, mother's residence was less than 3 months. Mom was still recovering from shoulder surgery and was told she should not use or pull on the bad arm. Some caregivers continued. Near the end, when we began hospice/comfort care, she was to always have 2 people lift her. Mother's room would be left unlocked and other residents would enter her room from early morning to night.We kept requesting it be locked. It continued to be a problem. Then one evening, on camera, I witnessed mother being treated poorly, "man handled" and ignored, even as she screamed in pain. The caregiver was ultimately terminated and the community was told this was their last chance. By end of the next day, another resident entered her room alone, rifled through things at her dresser, with his pants down, showing his bare rear, before closing himself in her bathroom (see photo). Later that evening, she was once again lifted by one person, pulling her up by her bad arm. We promptly moved her. Sad thing is, I emailed all of the videos, to the corporate director, of the above mentioned and have heard nothing back. Yes, the facility is lovely and clean and there are a few amazing caregivers, but that is where it ended. For the price charged, I would never recommend this community. My best to anyone who experiences the stress of placing an aged parent into care.
I love staff at the community, so many events, family nights. it warms my heart to see how many families that come out to these events and be involved with their loved ones. Family events and family board game nights are super fun! My grandmother has been here 3 yrs. We knew we made the right choice with Village Green. Thank you for taking great care of my Gran:)
Very nice and sweet staff.On top of that Its very comfortable and homey feeling. Went there around lunch time and it smelled like sweet home cooking.
More recent reviews
I found this program two years ago, before I knew we needed to move mom. Cindy (director) stole my heart. It has taken two years and some rather difficult issues to get mom here. Now that she is there, I'm happy to share that it is beyond as great as I expected. Watching interactions on the camera leaves my heart full. As her children, we see mom happy, engaging and being cared for so tenderly. Its like watching someone take care of their own family in a lovely home. Thank you to the entire staff at Village Green. We appreciate that you can provide the excellent care which our mother deserves, but cannot do ourselves.
This is more than just an ALF. It feels like home upon entry. The staff , Cindy ( Director) , Tiffany, Sandy , Ta welcome you immediately. They thoroughly engage with the residents and I can see how attached the staff are to the residents.
The new chef at Village Green has truly elevated the dining experience, bringing creativity, passion, and precision to every dish. Whether it's a comforting classic or an adventurous new special, each plate showcases the chef’s talent and dedication. It's clear that Village Green is in exceptional hands.
Our family was very pleased with Village Green Memory Care in Rockwall. Cindy P and her staff were always cheerful with the residents and attentive to the specific needs of my mom. I haven't witnessed a staff of caring individuals that worked harder, happier or efficient.
We had the privilege of having my mama at Village Green memory center for 14 months before she passed. While it was hard for us as a family, due to her circumstances, we could not have asked for better care. Cindy, the director, at the Rowlett/Rockwall facility is an amazing woman. Bright and cheerful, no matter what was going on. I highly recommend this facility for your family members needs. Laura Davis