VIP Living Centers- Irving TX

My mom hated it. She only stayed there one night. The owner would not give us any money back. Very disappointed. My mom had a breathing issue the first night (I think it was a panic attack) and was taken to the ER and she wouldn't go back to the home.

It's a great place, with a minimum of 2 staff on duty 24/7 very personalized care. Didn't have real long to experience it because my Dad passed away after just over 2 weeks stay , but I would highly recommend them for end times care.

Medical Assistants are very sweet and welcoming. Place was clean and peaceful.

Not long ago, VIP Living Center in Irving TX was for our family a safe haven in a storm. Having suffered inadequate care at other facilities brought about an intense focus on our part to find a satisfactory provider for mom during her recovery from multiple health issues. Bing and his staff truly exhibit what is described in detail on their website. The explanation of services and attitudes are entirely accurate with no exaggeration. Many older people are set in their ways and may find any change to their lives unsettling, but this care home masterfully covers all the critical issues with first kindness and then a complete and genuine regard for comfort and cleanliness. Safety and a pleasant atmosphere are not lacking in any regard. Professional respect for the staff by management is evident and allows each member to be at their best when interacting with resident patients. We were more than comforted to experience the large windows of access for visitation and never felt as we were not welcome or that anything was being hidden from us regarding the true level of care provided regularly. Mom recovered in part I believe due to the high quality of care provided at VIP Living Center and she was able to return home. Should another incident occur or when we reach that final season of life when a care facility is necessary, we only hope that Bing and his staff will be available to receive us with the same diligent and loving methods we experienced for many months. Last but not least is that we found Bing himself to be a hands on manager and therefore fully aware of the true nature of care being provided. He chooses to be available and introduces pleasant gestures of kindness as a an unexpected surprise to the staff and residents which always brought about good cheer to people doing their best to deal with life and hardships. My sincere thanks and gratitude to Bing and staff.

We recently put my mom who is suffering from Colorectal Cancer in this residential care home and were assured by the owner that the staff would be able to care for her in a timely manner. She was in the home for 4 days before having to return to the hospital. She did not want to return to the home as they were not able to care for her in a timely manner. We had paid a non-refundable deposit and the first months rent. When I approached the owner asking if he could refund most of the first month since she was only there 4 days he explained that at least he wasn't charging us for the 30 days notice. I was hoping he would be more compassionate and only keep the deposit. I want anyone reading this to know that the contract is the contract with him. Don't put your loved one in this home unless you are absolutely sure it's going to work out. I believe he overpromised the level of care. When I spoke to the staff about the level of care she needed they said they had not been asked or told about it and seemed very suprised. The home, while a little dated, was comfortable and the staff were very friendly.