Wedgwood Senior Apartments

My close relative lives at the Wedgwood. The facility is not what it is advertised to be. The Air Conditioners often fail. The management arbitrarily stops offering services which are listed on its website. My relative must pay rent by check or pay a $35.00 autopay fee. Residents are promised a particular unit with important features, but management changes their unit to one without the desired feature. There is NO one to help the residents. Maintenance staff is warned they will lose their jobs if they help a resident move something ( a piece of furniture.) It appears that most of the investment is being made in the lobby, while important repairs are ignored. The Laundry facilities are often in disrepair forcing residents to search on other floors for a washer/dryer. Resident fell and called the office to request that it calla 911. Resident was told she would have to call 911 herself. This facility needs significant management improvement and repair.

The visit went well. I liked the facility; it was like entering a hotel lobby. The areas I saw were very clean and organized. All the people we saw were going about their business and they all seemed comfortable with their surroundings. I liked it for my Dad; think he would be very comfortable living there. I'm sure he would make friends; liked that he can have his car and also access to a bus for going to HEB, Wal Mart or out to eat. Felt they have many programs available to residents. Now, I just have to convince him. Ms. Purchase was very knowlegdeable and helpful. I didn't notice any special type of security (as far as going up into the living areas) and forgot to ask. I noticed many people moving around, in and out of building, and most took elevator up. Sure not all lived there; made me wonder about safety of residents in their apartments. Would have liked to see some accoutability for visitors. I was impressed with the organization; Ms. Purchase told me that they are in the process of changing into an in-house cafeteria for residents instead of catering by Luby's. Overall, I liked the Wedgwood; it has many positive advantages for seniors; it was neat and clean (no odd smells). This visit gave me a better understanding of a retirement community. Thank you.